Customer Service Specialist

Asuria; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Career development opportunities

Parental leave

Bonus leave days

Salary sacrificing for Superannuation

Employee discount program

Job summary

Asuria is seeking a detail-oriented admin and customer support specialist in Sydney to join our national team. You will respond to inquiries via phone, email, and CRM, deliver high-quality service to participants, employers and partners, and maintain accurate records for smooth operations.

Ideal candidates have strong verbal and written communication, excellent time management, and a collaborative mindset. Previous experience across sales, customer service, or recruitment is advantageous;

Qualifications

• Excellent verbal and written communication skills.
• Strong time management and organisational abilities.
• Excellent interpersonal skills across all levels of staff and stakeholders.
• Experience in sales, customer service, finance, marketing, recruitment and/or management delivery is advantageous.
• Understanding of Workforce Australia Guidelines and Disability Employment Service Guidelines is highly regarded.

Responsibilities

• Respond to incoming calls, emails and messages from participants, employers and staff.
• Deliver first-class service through national customer service channels.
• Collaborate with employers to understand staffing needs and process information in CRM.
• Receive and document customer feedback, complaints and resolutions.
• Maintain accurate records of interactions in the CRM system.

Skills

Verbal and written communication

Time management

Interpersonal skills

Cross-functional experience

Workforce Australia guidelines

Tools

CRM system

Job description

Who are Asuria?

We are a leading provider of Employment Services in Australia, dedicated to connecting individuals with sustainable employment opportunities. We are a company that beats to an Enterprising Heart and our mission is to inspire, support and guide participants to unlock their full potential. Our people are at the heart of everything we do!

What will you do?

Your role involves provision of a high-quality administrative and customer support such as:

• Respond to incoming calls, emails, and messages from program participants, employers, partners and staff providing exceptional customer service and addressing their inquiries and concerns in a timely manner.
• Deliver first-class service to customers by serving customers on the national customer service team lines and other customer contact channels
• Collaborate with employers to understand their staffing needs and job requirements and process the information in CRM to facilitate the matching of suitable candidates for available positions
• Receive customer feedback, complaint and desired resolution accurately and thoroughly.
• Maintain accurate and up-to-date records of interactions, ensuring that all stakeholder's information and service details are correctly documented in the CRM system

Who are you?

Skills and experience we would like you to bring include:

• High level verbal and written communication skills
• Time management and organisational skills, and attention to detail
• Exceptional interpersonal skills with an ability to communicate with all levels of staff, clients, stakeholders and community
• Proven experience in a range of areas - ideally from sales, customer service, finance, marketing, recruitment and/or management delivery
• Understanding of Workforce Australia Guidelines and Disability Employment Service Guidelines (highly regarded)
• Understanding of eligibility check lists on Self Employment Assistance program (highly regarded)

A valid Police Check and Working with Children Check are mandatory requirements prior to commencement of employment. Successful candidates must set up a myID in order to access Government data aligned to role.

What can we offer you?

All Asurians enjoy a raft of Employee Benefits including:

• Access to career development opportunities
• Up to 15 weeks of paid Parental Leave
• Bonus Leave days
• Salary Sacrificing for Superannuation and Novated Leasing
• Employee discount program covering a range of goods and services

If you need any adjustments to participate in our recruitment process, please let us know in your application. Alternatively, please contact us directly at to advise your adjustment requirements.

Diversity Council Australia (DCA) Inclusive Employer for This recognition reflects our commitment to fostering a diverse, equitable, and inclusive workplace where everyone is valued and supported to thrive. When you join Asuria, you'll be part of a team that embraces people from all backgrounds, experiences, and abilities, ensuring that inclusion isn't just a policy, it's part of who we are.

Asuria is an Equal Employment Opportunity (EEO) employer, welcoming applications from people with disability, LGBTIQA+ individuals, and those from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander peoples. As a Child Safe Organisation, Asuria is committed to ensuring the safety and wellbeing of all children.