Customer Experience Specialist - Enrolments & Billing (Hybrid)

Junior Adventures Group; Victoria; Hybrid; AUD 55.000 - 70.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Training in-office

Coaching and development

Flexible rostering

Zusammenfassung

Junior Adventures Group is seeking a Customer Experience Consultant to join our Australia-wide team on a 6-month full-time contract with hybrid working. You will be the first point of contact for families on bookings, enrolments, billing and Child Care Subsidy matters.

You will investigate enquiries, resolve issues and guide families through complex situations while delivering a positive experience. This role offers flexible rostering, varied channels (phone, email, online chat) and supportive

Qualifikationen

• Customer service experience in a contact centre or similar environment.
• Strong problem-solving ability and attention to detail.
• Confidence working across multiple systems.
• Empathy and professionalism when handling sensitive matters.

Aufgaben

• Assist families with billing, payments, bookings and subsidy enquiries.
• Respond to calls, emails and online chat enquiries.
• Investigate and resolve customer issues.
• Maintain accurate records across multiple systems.
• Deliver exceptional customer experiences on every interaction.

Kenntnisse

Customer service

Problem solving

Multi-system access

Empathy

Jobbeschreibung

Junior Adventures Group is seeking a Customer Experience Consultant to join our Australia-wide team on a 6-month full-time contract with hybrid working. You will be the first point of contact for families on bookings, enrolments, billing and Child Care Subsidy matters.

You will investigate enquiries, resolve issues and guide families through complex situations while delivering a positive experience. This role offers flexible rostering, varied channels (phone, email, online chat) and supportive