Customer Experience Consultant

Junior Adventures Group; Melbourne; Hybrid; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid work

Varied role

Coaching & development

Meaningful work

Job summary

Junior Adventures Group is seeking a Customer Experience Consultant to join our Australia-wide team. This full-time 6-month contract offers hybrid working with a training-first in-office period and flexible rostered hours to support families with bookings, enrolments, and subsidies.

You'll handle calls, emails and chats, investigate and resolve issues, and maintain records across multiple systems, delivering friendly, empathetic service while helping families access quality care and education.

Qualifications

• Customer service experience in a contact centre, collections, hospitality, retail, education, OSHC or similar environment.
• Strong problem-solving ability and attention to detail.
• Confidence working across multiple systems.
• Empathy and professionalism when handling sensitive matters.

Responsibilities

• Assist families with billing, payments, bookings and subsidy enquiries
• Respond to calls, emails and online chat enquiries
• Investigate and resolve customer issues
• Maintain accurate records across multiple systems
• Deliver exceptional customer experiences on every interaction

Skills

Customer service

Problem solving

Attention to detail

Empathy

Tools

CRM systems

Job description

Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today's children navigate their tomorrow by supporting children's development through play in fun, engaging environments. We live and breathe our company values every day by being considerate, passionate, courageous, and making a difference.

Job Description

Full-Time | 6-Month Contract | Hybrid Working

Help families navigate the moments that matter.

As a Customer Experience Consultant, you'll be the first point of contact for families across Australia, supporting enquiries related to bookings, enrolments, billing and Child Care Subsidy matters.

This is more than a customer service role. You'll investigate enquiries, solve problems, and guide families through complex situations while delivering a positive customer experience.

• Hybrid working with flexible rostered work-from-home opportunities
• Varied role across phone, email, online chat and administration
• Supportive team culture with ongoing coaching and development
• Meaningful work helping families access quality care and education

What you'll do

• Assist families with billing, payments, bookings and subsidy enquiries
• Respond to calls, emails and online chat enquiries
• Investigate and resolve customer issues
• Maintain accurate records across multiple systems
• Deliver exceptional customer experiences on every interaction

About you

We're looking for someone with strong people skills, a positive attitude and a genuine desire to help others.

You'll bring:

• Customer service experience in a contact centre, collections, hospitality, retail, education, OSHC or similar environment
• Strong problem-solving ability and attention to detail
• Confidence working across multiple systems
• Empathy and professionalism when handling sensitive matters

The details

• 38 hours per week
• Monday to Friday rotating roster between 8am-8pm
• First 4 weeks 9am - 5pm in-office for training
• Full Australian working rights required

Additional Information

At Junior Adventures Group, child safety and child safeguarding principles are our top priorities. Our recruitment process includes thorough background checks and screenings to ensure the wellbeing of all children in our care.

We welcome individuals from all backgrounds, abilities, and identities, including Aboriginal and Torres Strait Islander people.