Customer Experience Specialist - Bowral

Oroton; Bowral; On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive remuneration with team IN

Exclusive product discounts & access

Structured training plan to master Oro

WHEREFIT perks – gyms, ICONIC Sport,Ad

12 weeks paid parental leave

Fun, supportive, collaborative team

Job summary

Oroton in Bowral is hiring a Customer Experience Specialist for a brand-new boutique. You will deliver elevated, personalised service, build meaningful client relationships, and support sales performance in a premium concession setting.

You will bring styling capability, attention to detail, and a passion for creating a seamless in-store experience. Join a polished team focused on exceptional customer outcomes.

Qualifications

• Retail experience with a strong customer focus.
• Confident clienteling skills and a passion for styling.
• Ability to work effectively in a premium concession environment.
• Strong attention to detail and presentation standards.
• Positive, polished approach and collaborative team mindset.

Responsibilities

• Deliver personalised, elevated customer experiences through styling and service.
• Build strong client relationships to drive repeat business and loyalty.
• Support sales performance through upselling and cross-selling opportunities.
• Maintain high standards of presentation and visual merchandising.
• Assist with stock flow and day-to-day concession operations.

Skills

Retail experience

Clienteling

Premium concession environment

Attention to detail

Team player

Positive attitude

Job description

Established in 1938, Oroton is one of Australia’s iconic brands, synonymous with craftsmanship, accessible luxury, and a distinctly modern sense of style. Celebrated for our heritage and ability to stay at the forefront of international trends, we create beautiful, functional pieces designed for real life.

The Opportunity

We are seeking a Customer Experience Specialist to join our brand new Boutique in Bowral opening in September!

In this role, you’ll deliver elevated, personalised service while building meaningful client relationships and supporting sales performance. Working within a premium boutique environment, you’ll bring strong styling capability, attention to detail, and a passion for creating a seamless and engaging in-store experience.

What You’ll Do

• Deliver personalised, elevated customer experiences through styling and service
• Build strong client relationships to drive repeat business and loyalty
• Support sales performance through upselling and cross-selling opportunities
• Maintain high standards of presentation and visual merchandising
• Assist with stock flow and day-to-day concession operations

What You Bring

• Retail experience with a strong customer focus and proven sales results
• Confident clienteling skills and a passion for styling
• Ability to work effectively in a premium concession environment
• Strong attention to detail and presentation standards
• A positive, polished approach and collaborative team mindset
• A positive attitude and a willingness to learn.

Why Oroton

• Competitive remuneration with team incentives
• Exclusive product discounts & access to ‘Oroton’s Wardrobe Program’
• Structured training plan to master the Oroton 5 P’s framework
• WHEREFIT perks – access to gyms, ICONIC Sport, Adore Beauty & HelloFresh
• 12 weeks paid parental leave for eligible employees
• Fun, supportive, collaborative team culture

Applicants must have full Australian working rights.