Customer Experience Specialist - Bowral

Oroton Group; Bowral; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Product discounts

Wardrobe program

WhereFIT perks

Parental leave (12 weeks)

Training plan

Job summary

Oroton is opening a brand-new Boutique in Bowral, and we are seeking a Customer Experience Specialist to deliver elevated in-store experiences. You will style clients, build relationships, and contribute to sales through upselling in a premium environment.

Join a team focused on presentation, service quality, and brand standards, with access to exclusive perks and a structured training plan as part of our boutique launch in Bowral.

Qualifications

• Retail experience with a strong customer focus and proven sales results.
• Confident clienteling skills and a passion for styling.
• Ability to work effectively in a premium concession environment.

Responsibilities

• Deliver personalised, elevated customer experiences through styling and service.
• Build strong client relationships to drive repeat business and loyalty.
• Support sales performance through upselling and cross-selling opportunities.
• Maintain high standards of presentation and visual merchandising.
• Assist with stock flow and day-to-day concession operations.

Skills

Retail experience

Clienteling

Sales results

Premium environment

Job description

About Oroton

Established in 1938, Oroton is one of Australia’s iconic brands, synonymous with craftsmanship, accessible luxury, and a distinctly modern sense of style. Celebrated for our heritage and ability to stay at the forefront of international trends, we create beautiful, functional pieces designed for real life.

The Opportunity

We are seeking a Customer Experience Specialist to join our brand new Boutique in Bowral opening in September!

In this role, you’ll deliver elevated, personalised service while building meaningful client relationships and supporting sales performance. Working within a premium boutique environment, you’ll bring strong styling capability, attention to detail, and a passion for creating a seamless and engaging in-store experience.

What You’ll Do

• Deliver personalised, elevated customer experiences through styling and service
• Build strong client relationships to drive repeat business and loyalty
• Support sales performance through upselling and cross-selling opportunities
• Maintain high standards of presentation and visual merchandising
• Assist with stock flow and day-to-day concession operations

What You Bring

• Retail experience with a strong customer focus and proven sales results
• Confident clienteling skills and a passion for styling
• Ability to work effectively in a premium concession environment
• Strong attention to detail and presentation standards
• A positive, polished approach and collaborative team mindset
• A positive attitude and a willingness to learn.

Why Oroton

• Competitive remuneration with team incentives
• Exclusive product discounts & access to ‘Oroton’s Wardrobe Program’
• Structured training plan to master the Oroton 5 P’s framework
• WHEREFIT perks – access to gyms, ICONIC Sport, Adore Beauty & HelloFresh
• 12 weeks paid parental leave for eligible employees
• Fun, supportive, collaborative team culture

Applicants must have full Australian working rights.