Customer Experience Specialist - Sunshine Plaza

Oroton; Maroochydore; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Exclusive product discounts

Wardrobe Program access

WHEREFIT perks

Job summary

Oroton Sunshine Plaza is seeking a Customer Experience Specialist to welcome clients and deliver elevated styling experiences in our new boutique opening mid-October. You will build relationships, drive sales, and uphold premium presentation standards.

In this casual role with a flexible roster, you’ll work closely with the team to create memorable in-store experiences, apply clienteling skills, and contribute to stock flow and boutique operations while enjoying exclusive product discounts and

Qualifications

• Retail experience with strong customer focus and proven sales results.
• Confident clienteling skills and a passion for styling.
• Able to work effectively in a premium boutique environment.
• Positive, polished approach and collaborative team mindset.
• Willingness to learn.

Responsibilities

• Deliver personalised, elevated customer experiences through styling and service
• Build strong client relationships to drive repeat business and loyalty
• Support sales performance through upselling and cross-selling opportunities
• Maintain high standards of presentation and visual merchandising
• Assist with stock flow and day-to-day boutique operations

Skills

Retail experience

Customer service

Clienteling

Styling

Attention to detail

Team mindset

Job description

Customer Experience Specialist - Sunshine Plaza

Established in 1938, Oroton is one of Australia's iconic brands, synonymous with craftsmanship, accessible luxury, and a distinctly modern sense of style. Celebrated for our heritage and ability to stay at the forefront of international trends, we create beautiful, functional pieces designed for real life.

The Opportunity

We have an exciting opportunity for a Customer Experience Specialist to join Oroton as we open our brand-new Sunshine Plaza Boutique in mid-October.

As part of this exciting new chapter, you'll help bring our new boutique to life, delivering elevated, personalised service while building meaningful client relationships and supporting sales performance. You'll bring strong styling capability, attention to detail, and a passion for creating memorable in-store experiences.

Casual position | Flexible roster

What You’ll Do

• Deliver personalised, elevated customer experiences through styling and service
• Build strong client relationships to drive repeat business and loyalty
• Support sales performance through upselling and cross-selling opportunities
• Maintain high standards of presentation and visual merchandising
• Assist with stock flow and day-to-day boutique operations

What You Bring

• Retail experience with a strong customer focus and proven sales results
• Confident clienteling skills and a passion for styling
• Ability to work effectively in a premium boutique environment
• Strong attention to detail and presentation standardsA positive, polished approach and collaborative team mindset
• A positive attitude and a willingness to learn

Why Oroton

• Competitive remuneration with team incentives
• Exclusive product discounts & access to Oroton's Wardrobe Program
• Structured training plan to master the Oroton 5 P's framework
• WHEREFIT perks - access to gyms, ICONIC Sport, Adore Beauty & HelloFresh
• 12 weeks paid parental leave for eligible employees
• Fun, supportive, collaborative team culture

Applicants must have full Australian working rights.