Customer Experience Specialist — Admin & Quotes Support

Vetpartners; City of Hobart; On-site; AUD 52,000 - 65,000; Full time

Job summary

Vetpartners in Bridgewater (Tasmania) is seeking a dedicated Customer Service Officer to join our team full-time on a temporary basis with potential to transition to permanent. You will handle customer enquiries across phone, email and in person, process orders, issue quotes, keep records up to date, and collaborate with Despatch/Transport to resolve issues and support operations.

This role also covers general admin tasks such as time and attendance, purchase orders, supplier invoices and

Qualifications

• Two years of customer service or administrative experience.
• Excellent communication skills.
• Strong attention to detail.
• Proficient with computers and navigating product information.
• Ability to manage multiple tasks simultaneously.
• Strong organisational skills; able to work independently or as part of a team.
• Professional and personable in all interactions.
• Experience with phone-based customer service and solution-focused approach.

Responsibilities

• Respond to customer enquiries by phone, email, and in person; process orders and provide quotes.
• Maintain customer records, support Despatch/Transport, process purchase orders and supplier invoices; complete end-of-day EFTPOS reconciliations; general admin to keep operations running smoothly.

Job description

Vetpartners in Bridgewater (Tasmania) is seeking a dedicated Customer Service Officer to join our team full-time on a temporary basis with potential to transition to permanent. You will handle customer enquiries across phone, email and in person, process orders, issue quotes, keep records up to date, and collaborate with Despatch/Transport to resolve issues and support operations.

This role also covers general admin tasks such as time and attendance, purchase orders, supplier invoices and