Client Experience Consultant

Uplift Recruitment Pty; Wollongong City Council; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Award-winning company

National presence

Career growth

Meaningful client conversations

Job summary

Uplift Recruitment Pty in Wollongong is seeking a Client Experience Consultant who loves talking with people and creating memorable experiences. You’ll spend much of your day on the phone, checking in with clients, following up enquiries and applications, and ensuring nothing slips through the cracks.

You’ll build rapport, listen carefully, and keep records organized while supporting a friendly, proactive team to deliver a personal, attentive client journey across a growing national business.

Qualifications

• You genuinely enjoy speaking with people and making their experience great.
• Experience in hospitality, retail, customer service or similar roles is valued.
• Strong communication and empathy help you build rapport with clients.

Responsibilities

• Make regular outbound calls to clients who have enquired or started the process.
• Follow up applications and information, explaining what happens next.
• Check that clients have received communications and answer questions.

Skills

Phone etiquette

Customer service

Active listening

Relationship building

Organised

Job description

Love a good conversation? Know how to make people feel looked after? We’d love to hear from you.

Our client is a multi-award-winning financial services business based around Wollongong, with a strong national presence, a large client base and several growing areas of the business.

They’re looking for a Client Experience Consultant who brings warmth, personality and a proactive approach to customer service. You might come from retail, hospitality, customer service or a corporate environment. What matters most is that you love speaking with people and making their experience a great one.

You’ll spend much of your day on the phone, checking in with clients, following up enquiries and applications, and making sure nothing slips through the cracks. These are people who have already engaged with the business, so you’ll have a reason to call and a relationship to build.

About the role

• Make regular outbound calls to clients who have enquired, submitted information or started the process.

• Follow up applications and outstanding information, helping clients understand what happens next.

• Check that clients have received communications and offer support with any questions.

• Build relationships through friendly conversations, thoughtful check-ins and reliable follow-up.

• Keep accurate records and manage reminders so you call back when you say you will.

• Work with the wider team to keep clients informed and deliver a personal, attentive experience.

About you

• You genuinely enjoy calling people and would be happy spending most of your day on the phone.

• You bring experience in hospitality, retail, customer service, sales or another role involving regular customer contact.

• You build rapport easily, listen carefully and remember the little details.

• You’re confident starting conversations, asking questions and offering help.

• You take ownership of your follow-ups and stay organised across a busy workload.

• You bring a professional approach, positive energy and a willingness to learn.

The perks

• Join a multi-award-winning business with a strong national presence.

• Build your career in one of Australia’s fastest-growing industries.

• Enjoy meaningful conversations with clients who have already engaged with the business.

• Work in a professional team with opportunities to grow as the business expands.

• Make a visible difference to how clients feel about their experience.