Customer Experience & Solutions Coordinator

The TJX Companies, Inc.; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

TJX Australia is hiring for a customer service oriented role to be the first point of contact for customer inquiries via phone, email, online reviews and social channels. You will work with stores and support offices to resolve issues, build strong customer relationships and contribute to a standout experience.

The role involves responding across channels, handling feedback, and collaborating with Store Operations, Marketing, HR and Loss Prevention to continually improve service delivery.

Qualifications

• Experience in customer service or contact centre environments.
• A calm, confident and customer-focused approach.
• Strong problem-solving and relationship-building skills.

Responsibilities

• Responding to customer enquiries across multiple channels.
• Providing friendly, professional and solution-focused support.
• Maintaining accurate records within ServiceNow and other systems.
• Collaborating with Store Operations, Marketing, HR and other teams.

Skills

Customer service

Communication

Problem solving

Prioritisation

Attention to detail

Retail experience

Complaint handling

Tools

ServiceNow

Job description

TJX Australia is hiring for a customer service oriented role to be the first point of contact for customer inquiries via phone, email, online reviews and social channels. You will work with stores and support offices to resolve issues, build strong customer relationships and contribute to a standout experience.

The role involves responding across channels, handling feedback, and collaborating with Store Operations, Marketing, HR and Loss Prevention to continually improve service delivery.