Customer Service Coordinator

The TJX Companies, Inc.; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

TJX Australia is hiring for a customer service oriented role to be the first point of contact for customer inquiries via phone, email, online reviews and social channels. You will work with stores and support offices to resolve issues, build strong customer relationships and contribute to a standout experience.

The role involves responding across channels, handling feedback, and collaborating with Store Operations, Marketing, HR and Loss Prevention to continually improve service delivery.

Qualifications

• Experience in customer service or contact centre environments.
• A calm, confident and customer-focused approach.
• Strong problem-solving and relationship-building skills.

Responsibilities

• Responding to customer enquiries across multiple channels.
• Providing friendly, professional and solution-focused support.
• Maintaining accurate records within ServiceNow and other systems.
• Collaborating with Store Operations, Marketing, HR and other teams.

Skills

Customer service

Communication

Problem solving

Prioritisation

Attention to detail

Retail experience

Complaint handling

Tools

ServiceNow

Job description

TJX Australia

At TJX Australia, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Processing Centers, Corporate Offices, or our TK Maxx Retail Stores, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description

In this fast-paced role, you'll be the first point of contact for customer enquiries via phone, email, online reviews and social channels. You'll work closely with stores and support office teams to provide timely solutions, build positive customer relationships and contribute to outstanding customer experience.

What You'll Be Doing

• Responding to customer enquiries across multiple channels.
• Providing friendly, professional and solution-focused customer support.
• Managing customer feedback and resolving enquiries efficiently.
• Collaborating with stakeholders across Store Operations, Marketing, HR, Property and Loss Prevention Teams
• Monitoring and responding to customer reviews and social media enquiries.
• Maintaining accurate records within ServiceNow and other systems.
• Contributing ideas and insights to continually improve the customer experience.

What We’re Looking For

• Experience in customer service, customer care or contact centre environments.
• A calm, confident and customer-focused approach.
• Strong problem-solving and relationship-building skills.
• Ability to manage competing priorities in a fast-paced environment.
• High attention to detail and strong organisational skills.
• Retail experience and knowledge of customer-facing policies is highly regarded.
• Experience handling customer complaints and turning challenging situations into positive outcomes.

If you’re passionate about customer service, enjoy working with people, and want to be part of a business that values growth, collaboration, and making a difference, this could be the role for you

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address

• Level 5 189 O'Riordan Street
• Location: AUS Home Office Mascot NSW
• Remote Type: