Customer Experience Sales Expert

Belron; Tweed Heads; On-site; AUD 40,000 - 54,000; Part time

Benefits offered by this job

Competitive hourly rate

Growth opportunities

Respected national brand

Job summary

Belron Australia is seeking a friendly Face to Face Customer Service, Sales & Administration professional at our Tweed Heads Service Centre. You will be the first point of contact for automotive glass customers, delivering warm, professional service and handling inquiries in person, by phone and email.

Rostered hours are Monday to Thursday 9:00am–2:30pm with some Fridays and Saturdays as required. The role offers a perm, part-time position with a competitive hourly rate and career growth

Qualifications

• Strong customer service experience (face-to-face preferred)
• Excellent verbal and written communication skills
• Professional presentation and a positive attitude
• Ability to problem-solve and create customer-focused solutions
• Strong time management and ability to prioritise in a busy environment
• Intermediate–advanced Microsoft Office skills
• Administration experience supporting daily operations
• Comfortable with sales and confident in educating customers on additional services
• A current driver’s licence (essential)
• Full Australian work rights (essential)

Responsibilities

• Deliver warm, professional face-to-face customer service
• Sell vehicle accessory products
• Greet customers and visitors with a positive, helpful attitude
• Manage phone, email and in-person enquiries
• Support the Service Centre Manager with daily operations
• Update customers on repair lead times
• Conduct basic repair inspections on vehicles
• Educate customers on our full range of services
• Schedule repair bookings and manage workflow
• Issue invoices and raise job authorities
• Resolve customer concerns and follow up queries

Skills

Face-to-face customer service

Verbal and written communication

Professional presentation

Problem solving

Time management

MS Office

Administration experience

Sales experience

Driver's license

Australian work rights

Tools

Microsoft Office

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Perm Part‑Time | $34.28 p/h + Super

Join a trusted national brand where your customer service skills truly make an impact.

Our Tweed Heads Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.

About the Role

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

• Rostered Hours: Monday to Thursday, 9:00am–2:30pm.

• Flexibility: You must be available to work some Fridays and Saturdays as required.

You will be responsible for:

• Delivering warm, professional face‑to‑face customer service

• Selling of Vehicle Accessory Products

• Greeting customers and visitors with a positive, helpful attitude

• Managing phone, email and in‑person enquiries

• Supporting the Service Centre Manager with daily operations

• Updating customers on repair lead times

• Conducting basic repair inspections on vehicles

• Educating customers on our full range of services

• Scheduling repair bookings and managing workflow

• Issuing invoices and raising job authorities

• Resolving customer concerns and following up queries

About You

We’re looking for someone who brings professionalism, energy and initiative to the team.

You will have:

• Strong customer service experience (face‑to‑face preferred)

• Excellent verbal and written communication skills

• Professional presentation and a positive attitude

• Ability to problem‑solve and create customer‑focused solutions

• Strong time management and ability to prioritise in a busy environment

• Intermediate–advanced Microsoft Office skills

• Administration experience supporting daily operations

• Comfortable with sales and confident in educating customers on additional services

• A current driver’s licence (essential)

• Full Australian work rights (essential)

Why Join Us?

• Supportive, collaborative team culture

• Opportunities for growth and development

• Competitive hourly rate

• Reward & Recognition programs

• Work with a respected national brand

At O’Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O’Brien is also part of Belron.