Customer Experience Expert

Belron; Bundaberg; On-site; AUD 44,000 - 52,000; Part time

Benefits offered by this job

Competitive hourly rate

National brand

Job summary

Belron Australia’s Bundaberg Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

You will be the first point of contact, handling walk-ins, scheduling, invoicing and supporting the Service Centre Manager. Days Monday to Friday 9am–1pm, with overtime as required; an Australian work entitlement and a valid driver’s licence are essential.

Qualifications

• Experience in face‑to‑face customer service and administration.
• Ability to sell vehicle accessory products and educate customers on services.
• Strong communication and organisational skills.

Responsibilities

• Deliver warm, professional face‑to‑face customer service.
• Sell vehicle accessory products.
• Greet customers with a positive attitude and manage enquiries by phone, email and in person.
• Support the Service Centre Manager with daily operations.
• Update customers on repair lead times and booking schedules.
• Issue invoices and raise job authorities; assist with workflow.

Skills

Face‑to‑face customer service

Sales & administration

Microsoft Office

Time management

Problem solving

Customer-focused solutions

Tools

Microsoft Office

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Perm Part‑Time | $34.28 p/h + Super

Join a trusted national brand where your customer service skills truly make an impact. Our Bundaberg Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.

About the Role

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

• Days: Monday - Friday
• Hours: 9.00am - 1.00pm
• Must be flexible to work overtime as required

You will be responsible for:

• Delivering warm, professional face‑to‑face customer service
• Selling of Vehicle Accessory Products
• Greeting customers and visitors with a positive, helpful attitude
• Managing phone, email and in‑person enquiries
• Supporting the Service Centre Manager with daily operations
• Updating customers on repair lead times
• Conducting basic repair inspections on vehicles
• Educating customers on our full range of services
• Scheduling repair bookings and managing workflow
• Issuing invoices and raising job authorities
• Resolving customer concerns and following up queries

About You

We’re looking for someone who brings professionalism, energy and initiative to the team.

You will have:

• Strong customer service experience (face‑to‑face preferred)
• Excellent verbal and written communication skills
• Professional presentation and a positive attitude
• Ability to problem‑solve and create customer‑focused solutions
• Strong time management and ability to prioritise in a busy environment
• Intermediate–advanced Microsoft Office skills
• Administration experience supporting daily operations
• Comfortable with sales and confident in educating customers on additional services
• A current driver’s licence (essential)
• Full Australian work rights (essential)

Why Join Us?

• Supportive, collaborative team culture
• Opportunities for growth and development
• Competitive hourly rate
• Reward & Recognition programs
• Work with a respected national brand

If you’re ready to bring your customer service expertise to a team that values your contribution, and start your next chapter with us.

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.

At O’Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O’Brien is also part of Belron****®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents