Customer Experience & Referrals Agent (Contact Centre)

Queensland-Country-Bank; Townsville City; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible working options

Birthday Leave

Community Volunteer Leave

Wellness Program

Training and development opportunities

Job summary

Queensland Country Bank is seeking a full-time Contact Centre Sales Consultant based in Townsville or Brisbane. In this role, you will assist our members with inquiries both online and over the phone while contributing to a positive team environment.

The ideal candidate will have exceptional customer service skills and the ability to resolve enquiries efficiently. We offer flexible work options, community volunteer leave, and excellent training opportunities to ensure a fulfilling workplace

Qualifications

• Exceptional customer service skills.
• Ability to resolve enquiries at the first point of contact.
• Excellent written and verbal communication skills.
• Demonstrated ability to work in a team environment.

Responsibilities

• Provide timely and friendly assistance to members.
• Deliver quality solutions by identifying referral opportunities.

Skills

Customer service skills

Communication skills

Microsoft Office skills

Teamwork abilities

Job description

Queensland Country Bank is seeking a full-time Contact Centre Sales Consultant based in Townsville or Brisbane. In this role, you will assist our members with inquiries both online and over the phone while contributing to a positive team environment.

The ideal candidate will have exceptional customer service skills and the ability to resolve enquiries efficiently. We offer flexible work options, community volunteer leave, and excellent training opportunities to ensure a fulfilling workplace