Client-Focused Banking Consultant

Queensland-Country-Bank; Townsville City; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Work life balance

Birthday Leave

Volunteer Leave

Employee Assistance Program

Wellness Program

Banking/Health Discounts

Cultural lunches

Training & development

Job summary

Queensland Country Bank is seeking a friendly Personal Banking Consultant for the Townsville City branch. This full-time role (38 hours) involves delivering exceptional personalised service, identifying customer needs, and guiding them to successful outcomes.

You will promote our products and services, build rapport with customers, and adapt to a dynamic branch environment. Willingness to work across branches in the Townsville region is required.

Qualifications

• Excellent customer service and communication skills.
• Sales experience is advantageous.
• Cash handling experience ideal.
• Attention to detail and accuracy required.
• Ability to quickly build rapport and work as part of a team.
• Adaptability to change is important.
• Finance industry experience desirable.

Responsibilities

• Provide exceptional personalised service to customers.
• Identify individual needs and guide customers to outcomes.
• Problem-solve and proactively promote products and services.
• Support customers across Townsville branch network as required.

Skills

Communication skills

Sales experience

Cash handling

Attention to detail

Rapport building

Adaptability

Finance industry experience

Job description

Queensland Country Bank is seeking a friendly Personal Banking Consultant for the Townsville City branch. This full-time role (38 hours) involves delivering exceptional personalised service, identifying customer needs, and guiding them to successful outcomes.

You will promote our products and services, build rapport with customers, and adapt to a dynamic branch environment. Willingness to work across branches in the Townsville region is required.