Customer Excellence & Projects Leader (Hybrid)
City of Newcastle
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Job summary
City of Newcastle is seeking an experienced leader to head the Customer Excellence & Projects section within the Planning & Environment Directorate. You will drive customer-focused service improvements, oversee business transformation initiatives and manage teams delivering system enhancements to support operations and the community.
You'll lead change management, provide strategic advice to the leadership team, and foster strong stakeholder relationships while championing continuous improvement
Job description
City of Newcastle is seeking an experienced leader to head the Customer Excellence & Projects section within the Planning & Environment Directorate. You will drive customer-focused service improvements, oversee business transformation initiatives and manage teams delivering system enhancements to support operations and the community.
You'll lead change management, provide strategic advice to the leadership team, and foster strong stakeholder relationships while championing continuous improvement
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