Community-Focused Customer Experience Officer

Council Jobs; Newcastle; Hybrid; AUD 74,000 - 90,000; Full time

Benefits offered by this job

35-hour week with flexible/hybrid work

4 weeks annual leave

Personal leave 3 weeks

Public holidays 2 additional

Annual leave loading 17.5%

Paid parental leave

CN employee benefits programs

Novated Lease options

Training and development opportunities

Health & Wellbeing programs

Job summary

City of Newcastle is seeking Customer Service Officers to be the first point of contact across phone, digital and face-to-face channels, helping customers with requests and applications for our services. You’ll contribute to an inclusive, community-focused service and support a liveable, vibrant Newcastle.

These are temporary contracts with end dates in 2027, offering flexible/hybrid work arrangements, generous leave and a focus on wellbeing as part of CN's commitment to employees and the city

Qualifications

• Experience in delivering customer service across multiple channels.
• Clear, professional communication with customers.
• Strong teamwork and problem-solving skills.

Responsibilities

• Serve as the primary contact for the community across phone, digital and in-person channels.
• Assist customers with requests and applications for CN services.
• Maintain a positive image and deliver high-quality interactions.

Skills

Customer service

Multichannel support

Job description

City of Newcastle is seeking Customer Service Officers to be the first point of contact across phone, digital and face-to-face channels, helping customers with requests and applications for our services. You’ll contribute to an inclusive, community-focused service and support a liveable, vibrant Newcastle.

These are temporary contracts with end dates in 2027, offering flexible/hybrid work arrangements, generous leave and a focus on wellbeing as part of CN's commitment to employees and the city