Business Development Administration Officer

Queensland Government; Gold Coast City; On-site; AUD 55,000 - 70,000; Full time

Job summary

Queensland Government's TAFE Queensland is seeking a dedicated Business Development Administration Officer to provide efficient administrative support across the Gold Coast campuses, based at Ashmore. This full-time, permanent AO3 role reports to the Manager, Commercial Sales, Business Development.

You will handle data input in the CRM, support enrolment processes, manage day-to-day tasks, respond to enquiries, and contribute to process improvements while upholding the values of initiative,

Qualifications

• Experience in administrative roles is desirable.
• Familiarity with enrolment processes and CRM systems is beneficial.
• Ability to liaise with students, staff and external stakeholders.

Responsibilities

• Provide a range of administrative services to support the TAFE at School team within the Business Development portfolio.
• Input and maintain student data for accounts in the CRM system for TAFE at School.
• Support enrolment processes and ensure compliance with all procedures.
• Organise and prepare data for team reports and enquiries.
• Service enquiries via web, email and phone.
• Contribute to process improvements and uphold organisational values.

Skills

Communication

Interpersonal skills

Microsoft applications

CRM systems

Tools

Microsoft 365

Job description

Business Development Admininstration OfficerTAFE at SchoolThis is a full-time AO3 postion permanent primarily based at our Ashmore campus, with travel across our Gold Coast campuses required. The role reports to the Manager, Commercial Sales, Business Development.As the Business Development Administration Officer, you will play a key role in supporting the Business Development portfolio within the TAFE at School team, delivering efficient, responsive and high-quality administrative support.About TAFE QueenslandTAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.Key responsibilitesProvide a range of administrative services to support the TAFE at School team within the Business Development portfolio.Input and maintain student data for accounts in the Customer Relationship Management System for TAFE at School.Support Business Development with the stated enrolment process and ensure compliance with all processes.Undertake assigned day-to-day activities aligned with business operational requirements, contributing to successful team outcomes.Organise and prepare relevant data and information required for the Tafe at School team reports.Service incoming TAFE at School course and enrolment enquiries from the web, emails and phone.Actively contribute to improvement in operational processes and practices.Contribute to the success of transformation and cultural change through promoting and modelling the established values of Showing Initiative, Working Together, Focusing on our Customer and Taking Responsibility.How you will be assessedWithin the context of the role description above, the ideal applicant will be someone who has the following key capabilities:Well-developed communication and interpersonal skills including the ability to effectively liaise with a diverse range of clients, students and staff.Demonstrated proficiency using diverse software and databases, including Customer Relationship Management systems or Student Management Systems, and Microsoft applications.Demonstrated ability to coordinate and prioritise the delivery of effective administrative services in an environment of strict and competing deadlines with a focus on quality client service outcomes.Understanding of, or the ability to rapidly acquire knowledge of, the business development and commercial aspects of Vocational Education and Training funding and pathways.Demonstrated initiative, reliability and the ability to thrive working autonomously within a dynamic team environment.About youThis position does not have any mandatory qualifications or requirements. Demonstrated experience in a similar role with an understanding of Vocational Education pathways and VETiS funding is highly desirable.How to Apply: Click the 'Apply' button to submit your application via the TAFE Queensland Recruitment Portal. Please include a detailed resume and a cover letter (maximum two pages) outlining your relevant skills and experience in response to the position's key capabilities.Closing Date: 4:00pm, Tuesday, 10 November 2027Job Reference Number: TQ2026-1088Job Contact: Kylie Fletcher | Manager, Commercial Sales, Business Development | [e-mail] work is licensed under a Creative Commons Attribution 3.0 Australia License.