Customer Experience Manager - Dan Murphy'S West Lakes

Endeavour Group Careers; Cairns Regional; On-site; AUD 42,000 - 65,000; Full time

Job summary

Endeavour Group Careers in Cairns Earlville / Smithfield, QLD, seeks a Retail Assistant / Clinic Manager to support Audiology customers across two locations. The role offers a Monday–Friday roster with full-time or part-time (20–30 hours) options, and a comprehensive training program to progress into a Clinic Manager position.

You will handle enquiries, guide pre-screening tests, troubleshoot hearing aid issues, and help run day-to-day clinic operations with a focus on high-quality service and

Responsibilities

• Provide exceptional customer service and build lasting positive relationships
• Perform hearing screening and hearing aid maintenance (full training provided)
• Schedule appointments through the Simply Hearing system
• Liaise with store partners and ensure smooth flow of daily clinic operations
• Lead training with the retail team as an audiology champion of the store

Job description

Retail Assistant / Clinic Manager - Cairns Earlville / Smithfield, QLD!

Location: Cairns Earlville / Smithfield, QLD!

Employment Term: Full Time OR Part Time 20 – 30 hours p/w

About the role:

As the first point of contact for audiology customers, you’ll handle enquiries in person and over the phone, guide customers through pre‑screening tests, troubleshoot hearing aid issues, and support the Audiology Business Owner with the day‑to‑day running of the clinic. You’ll also lead training for retail team members to ensure they understand audiology services and can provide consistent, high‑quality support.

You will also have the opportunity to progress from a Retail Assistant into a Retail Clinic Manager through our comprehensive training program.

You’ll work across our Cairns Earlville and Smithfield locations, with the flexibility to choose Full Time or Part Time (20–30 hours) on a consistent Monday–Friday roster, giving you the stability and flexibility to plan your week.

Key Duties:

• Provide exceptional customer service and build lasting positive relationships
• Perform hearing screening and hearing aid maintenance (full training provided)
• Schedule appointments through the Simply Hearing system
• Liaise with store partners and ensure smooth flow of daily clinic operations
• Lead training with the retail team as an audiology champion of the store