Retail Assistant / Clinic Manager - Maroochydore, QLD

Specsavers Norge; Maroochydore; Hybrid; AUD 32,000 - 39,000; Part time

Benefits offered by this job

Free staff parking

Two complimentary glasses per year

Birthday and Volunteer Leave

30% Family & Friends discount

Health & wellbeing support

Job summary

Specsavers Audiology in Maroochydore, QLD is seeking a Retail Assistant / Clinic Manager to be the friendly first contact for audiology customers. You’ll handle inquiries, guide pre-screening tests, troubleshoot hearing aid issues, and assist with day‑to‑day clinic operations.

This part-time role offers 22–25 hours weekly with flexible 9:00am–2:00pm shifts across five days. You’ll lead retail team training as an audiology champion, enjoy staff perks and progression opportunities within the

Qualifications

• Passionate about helping customers and building relationships.
• Experience in fast-paced retail/customer service.
• Audiology or allied health experience desirable but not required.
• Strong interpersonal and communication skills.
• Proficient with computers; Bluetooth troubleshooting is a plus.

Responsibilities

• Provide exceptional customer service and build relationships.
• Perform hearing screening and hearing aid maintenance (training provided).
• Schedule appointments using the Simply Hearing system.
• Coordinate with store partners for smooth daily operations.
• Lead retail team training as an audiology champion.

Skills

Customer service

Retail experience

Audiology knowledge

Bluetooth troubleshooting

Interpersonal skills

Communication

Job description

Retail Assistant / Clinic Manager - Maroochydore, QLD

About the role:

As the first point of contact for audiology customers, you’ll handle enquiries in person and over the phone, guide customers through pre-screening tests, troubleshoot hearing aid issues, and support the Audiology Business Owner with the day-to-day running of the clinic. You’ll also lead training for retail team members to ensure they understand audiology services and can provide consistent, high-quality support.

You will also have the opportunity to progress from a Retail Assistant into a Retail Clinic Manager through our comprehensive training program.

This Part-Time opportunity offers 22-25 hours per week with flexibility to work shorter shifts across five days (9:00am–2:00pm), making this an ideal option for someone seeking family-friendly hours or school pick-up flexibility. Saturday availability is highly desirable but not essential.

Key Duties:

Provide exceptional customer service and build lasting positive relationships

Perform hearing screening and hearing aid maintenance (full training provided)

Schedule appointments through the Simply Hearing system

Liaise with store partners and ensure smooth flow of daily clinic operations

Lead training with the retail team as an audiology champion of the store

To be successful in this role, you will possess the following:

Passionate about making a meaningful impact on the lives of others

Previous experience in a fast-paced retail/customer service environment

Previous experience in Audiology or allied health is desirable but not required

Strong interpersonal and communication skills, with empathy towards others

Strong computer literacy and highly adept in Bluetooth and troubleshooting technology

Committed towards continuous learning and development. Full Audiology training provided!

• Free staff parking!

Two Free pairs of glasses per year!

Birthday and Volunteer Leave

30% Family & Friends discount for glasses

Health & wellbeing support through our Employee Assistant program

Access to Specsavers Perks with 500+ popular retailers

Work-life balance and permanent employment opportunity

About Specsavers Audiology Specsavers Audiology is transforming the hearing care industry by making hearing aids more affordable and introducing transparent pricing, removing barriers that have traditionally prevented many people from accessing the help they need. As part of the team, you’ll be supporting community members improve their hearing health in a welcoming, retail-based environment.

We’ve proudly ranked among Australia’s Top Ten Best Places to Work for two consecutive years - and we’re on a mission to become number one.

If you have any questions about the role, please [e-mail]. Due to the high volume of applicants, only successful applicants will be contacted. We thank you for your time and interest.