Auto Glass Customer Experience & Sales Pro

O'Brien Glass Industries Limited; Tweed Heads; On-site; AUD 47,000 - 50,000; Part time

Benefits offered by this job

Superannuation

National brand

Job summary

O’Brien Glass Industries Limited is seeking a part-time Face to Face Customer Service, Sales & Administration professional at the Tweed Heads Service Centre. You will be the first point of contact for customers, delivering friendly, professional service and managing inquiries, bookings, and payments in a fast-paced environment.

Join a trusted national brand and help educate customers on our full range of vehicle glass services.

Qualifications

• Strong customer service experience (face-to-face preferred).
• Excellent verbal and written communication skills.
• Professional presentation and a positive attitude.
• Ability to problem-solve and create customer-focused solutions.
• Strong time management and ability to prioritise in a busy environment.
• Intermediate–advanced Microsoft Office skills.
• Administration experience supporting daily operations.
• Comfortable with sales and confident in educating customers on additional services.
• A current driver’s licence (essential).
• Full Australian work rights (essential).

Responsibilities

• Delivering warm, professional face‑to‑face customer service.
• Selling of Vehicle Accessory Products.
• Greeting customers and visitors with a positive, helpful attitude.
• Managing phone, email and in‑person enquiries.
• Supporting the Service Centre Manager with daily operations.
• Updating customers on repair lead times.
• Conducting basic repair inspections on vehicles.
• Educating customers on our full range of services.
• Scheduling repair bookings and managing workflow.
• Issuing invoices and raising job authorities.
• Resolving customer concerns and following up queries.

Skills

Customer service

Sales

Administration

MS Office

Driver's license

Tools

Microsoft Office

Job description

O’Brien Glass Industries Limited is seeking a part-time Face to Face Customer Service, Sales & Administration professional at the Tweed Heads Service Centre. You will be the first point of contact for customers, delivering friendly, professional service and managing inquiries, bookings, and payments in a fast-paced environment.

Join a trusted national brand and help educate customers on our full range of vehicle glass services.