Customer Experience Lead - Store Ops & Sales

Foot Locker, Inc.; Cumberland; On-site; AUD 55,000 - 75,000; Full time

Job summary

Foot Locker, Inc. is seeking a Store Manager-in-Training to lead the team in delivering an exceptional in-store Customer Experience. In the absence of the Store Manager, you will assume all managerial duties, drive sales, and maximize profit goals for the store.

You will coach and motivate staff, ensure product knowledge, and collaborate with leadership to meet merchandising, visual, and operational standards while fostering an inclusive work environment.

Qualifications

• Leadership experience in a customer-facing sales role for 1+ year.
• Confident in engaging customers to deliver elevated experiences.
• Motivated by strong results from customer interactions and athletic products.
• Resourceful in adapting to omni-channel retail changes.
• Ability to complete tasks independently.
• Strong analytical and math skills for problem solving and finance.
• Ethics, integrity and trust.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Coach and motivate team to drive sales and great customer service.
• Ensure high customer satisfaction with knowledgeable product knowledge and teamwork.
• Deliver sales, customer experience, merchandising, visual, and operational targets.
• Act as liaison between customers, sales associates, and store leadership.
• Learn and share product knowledge and trends to meet customer needs.
• Maintain awareness of product knowledge and current trends.
• Contribute to a positive and inclusive work environment.

Skills

Leadership

Customer engagement

Sales-driven

Adaptability

Task management

Analytical thinking

Ethics & integrity

Flexible scheduling

Job description

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays