Assistant Manager - Tea Tree Plaza

Foot Locker; City of Tea Tree Gully; On-site; AUD 55,000 - 70,000; Full time

Job summary

Foot Locker is seeking a driven individual for a leadership role focused on delivering an exceptional in-store Customer Experience. You will coach your team to improve service quality and handle all store operations in the absence of the Store Manager.

Your responsibilities include motivating the team, ensuring customer satisfaction, maintaining product knowledge, and contributing to an inclusive work environment.

Qualifications

• At least 1 year of experience in a customer-facing sales setting.
• Comfortable engaging customers and delivering an elevated experience.
• Resourceful in responding to changing demands in retail.

Responsibilities

• Coach and motivate team to drive sales and exceptional customer service.
• Ensure knowledge of products to provide excellent sales service.
• Deliver on merchandising, visual, and operational expectations.

Skills

Leadership

Customer engagement

Sales motivation

Problem analysis

Financial analysis

Flexibility

Job description

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability - including nights, weekends, and holidays