Customer Experience Lead — RDO & Community Impact

Mosman Council; Sydney; On-site; AUD 85,000 - 106,000; Full time

Benefits offered by this job

Health and fitness subsidy

Tertiary study assistance

Fitness passport

Work-life balance

Job summary

Mosman Council is seeking a Customer Experience Coordinator to join a close-knit team on a full-time permanent basis. You will lead customer experience operations, supervise officers, and support the Venue Hire area to deliver exceptional public service.

The role emphasizes effective communication, conflict resolution, and a commitment to an inclusive work environment within a progressive council on the lower north shore.

Qualifications

• Minimum of 5 years’ experience in delivering quality customer service and contact operations.
• Experience with supervising and supporting a team within a customer experience environment.
• Excellent communication and problem solving skills; able to handle difficult customers.
• Commitment to diversity and inclusive working practices.

Responsibilities

• Provide high level customer experience at Council’s Customer Experience area and Contact Centre on a rotating basis.
• Lead day-to-day operations in the Customer Experience area, including supervision of the Customer Experience Officers and support of the Venue Hire area.
• Contribute to ongoing improvements of systems and processes within the team.

Skills

Customer service

Team leadership

Communication skills

Job description

Mosman Council is seeking a Customer Experience Coordinator to join a close-knit team on a full-time permanent basis. You will lead customer experience operations, supervise officers, and support the Venue Hire area to deliver exceptional public service.

The role emphasizes effective communication, conflict resolution, and a commitment to an inclusive work environment within a progressive council on the lower north shore.