Customer Experience Coordinator

Mosman Council; Sydney; On-site; AUD 85,000 - 106,000; Full time

Benefits offered by this job

Health and fitness subsidy

Tertiary study assistance

Fitness passport

Work-life balance

Job summary

Mosman Council is seeking a Customer Experience Coordinator to join a close-knit team on a full-time permanent basis. You will lead customer experience operations, supervise officers, and support the Venue Hire area to deliver exceptional public service.

The role emphasizes effective communication, conflict resolution, and a commitment to an inclusive work environment within a progressive council on the lower north shore.

Qualifications

• Minimum of 5 years’ experience in delivering quality customer service and contact operations.
• Experience with supervising and supporting a team within a customer experience environment.
• Excellent communication and problem solving skills; able to handle difficult customers.
• Commitment to diversity and inclusive working practices.

Responsibilities

• Provide high level customer experience at Council’s Customer Experience area and Contact Centre on a rotating basis.
• Lead day-to-day operations in the Customer Experience area, including supervision of the Customer Experience Officers and support of the Venue Hire area.
• Contribute to ongoing improvements of systems and processes within the team.

Skills

Customer service

Team leadership

Communication skills

Job description

• Join a close-knit and supportive team at a progressive lower north shore council
• Full-time permanent opportunity with a Rostered Day Off every 3 weeks
• Total package from $84,862 to $105,554 pa plus super, travel support, 35 hours per week

Why Apply?

Join us in creating a vibrant, progressive and sustainable community.

We are an innovative and progressive lower north shore Council with a rich history dating back to the 1890s and many heritage-listed sites. With an abundance of amenities and attractions, this area has something to offer everyone.

We are a smaller Council, offering diverse and rewarding work. As aCustomer Experience Coordinator you will be part of a small but ambitious Council, supporting our greatest assets- our staff and community.

This role will provide you with the opportunity to utilise your skills in the area ofCustomer Experience, ensuring good public relations and efficient output within a team environment.

Mosman Council have a close-knit culture, with networking encouraged to support all teams.

Why You’ll Like Working Here

At Mosman Council, we are committed to our community and its environment and provide our employees with the same level of commitment and care.

As a member of a close-knit team you will experience a connected and supportive environment.

The team you will join is welcoming and knowledgeable and ready to collaborate to continually improve our systems and processes.

We are proud to be recognised as a leading employer, having recently won theXref 2025 Best Workplace Awardand theXref 2025 Change Champion Award, which celebrate excellence in people management and positive workplace transformation.

We offer diverse and rewarding work, ongoing training and development opportunities, health and fitness subsidy, tertiary study assistance program, access to fitness passport offering discounted gym memberships, and genuine work-life balance. Additionally, our staff have the opportunity to deliver on initiatives that have a tangible impact on the daily lives of residents.

We invite you to learn more about what Mosman Council has to offer. View the full listhere.

What You’ll Be Working On

You will provide high level customer experience at Council’s Customer Experience area and Contact Centre on a rotating basis, promoting them as the focal points of contact for resolution of customer enquiries.

You will lead the day to day operations in the Customer Experience area including supervision and support of the Customer Experience Officers and assist with the operations of the Venue Hire area.

WhatYou’ll Bring to the Role

To be successful in this role you will have a minimum of 5 years’ experience in delivering quality customer service and contact operations.

You will have had experience and have the ability to undertake financial transactions, end of day reconciliation procedures, office administration duties and reporting.

With excellent communication, conflict resolution, negotiation and problem solving skills, with the confidence and ability to deal with difficult customers.

Mosman Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Mosman Council is committed to creating safer communities for children and young people.