Customer Experience Expert - 12 month Contract

O; New South Wales; On-site; AUD 39,000 - 55,000; Full time

Benefits offered by this job

Competitive hourly rate

Superannuation

Job summary

Belron's Fyshwick Service Centre is seeking a dedicated Face to Face Customer Service, Sales & Administration professional. You will be the first contact for customers, delivering warm, professional service and assisting with sales and administrative tasks in a fast-paced automotive glass environment.

The role requires full Australian work rights, a current driver’s licence, and the ability to work varied hours including occasional Saturdays.

Qualifications

• Proven customer service experience, especially face-to-face handling.
• Strong verbal and written communication.
• Ability to educate customers on services and upsell where appropriate.

Responsibilities

• Deliver warm, professional face-to-face customer service.
• Sell vehicle accessory products.
• Greet customers and manage enquiries (phone, email, in person).
• Support daily operations at the service centre manager level.
• Schedule repairs, issue invoices, and raise job authorities.

Skills

Customer service

Face‑to‑face

Sales

Administration

Microsoft Office

Tools

Microsoft Office

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.-Permanent Fixed Term Contract | 12 MonthsPay: $34.28 per hour + superannuation.Join a trusted national brand where your customer service skills truly make an impact.Our Fyshwick Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.About the RoleAs the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.Full‑time hours: Monday–FridayMust be flexible to work 8:00am–4:00pm and 9:00am–5:00pmAbility to work Saturdays when required (overtime paid)You will be responsible for:Delivering warm, professional face‑to‑face customer serviceSelling of Vehicle Accessory ProductsGreeting customers and visitors with a positive, helpful attitudeManaging phone, email and in‑person enquiriesSupporting the Service Centre Manager with daily operationsUpdating customers on repair lead timesConducting basic repair inspections on vehiclesEducating customers on our full range of servicesScheduling repair bookings and managing workflowIssuing invoices and raising job authoritiesResolving customer concerns and following up queriesAbout YouWe’re looking for someone who brings professionalism, energy and initiative to the team.You will have:Strong customer service experience (face‑to‑face preferred)Excellent verbal and written communication skillsProfessional presentation and a positive attitudeAbility to problem‑solve and create customer‑focused solutionsStrong time management and ability to prioritise in a busy environmentIntermediate–advanced Microsoft Office skillsAdministration experience supporting daily operationsComfortable with sales and confident in educating customers on additional servicesA current driver’s licence (essential)Full Australian work rights (essential)Why Join Us?Supportive, collaborative team cultureOpportunities for growth and developmentCompetitive hourly rateReward & Recognition programsWork with a respected national brandIf you’re ready to bring your customer service expertise to a team that values your contribution, apply now and start your next chapter with us.-If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!At O'Brien , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continentsPrivacy: To review and consider your application, O'Brien collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use .Agencies: O'Brien does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien to submit candidates to a specific requisition, we will not approve payment to any third party.