Customer Experience Expert - 12 month Contract

Narooma; Canberra; Remote; AUD 39,000 - 55,000; Full time

Benefits offered by this job

Competitive hourly rate

Supportive team culture

Growth opportunities

National brand

Job summary

O'Brien's Fyshwick Service Centre is recruiting for a Face to Face Customer Service, Sales & Administration professional to deliver exceptional service to Automotive Glass customers. The role is full-time, with shift flexibility and potential Saturdays with overtime.

You will be the first point of contact, greeting customers and managing inquiries, invoices and bookings. We offer a supportive team, growth opportunities and a competitive hourly rate.

Qualifications

• Face-to-face customer service experience preferred.
• Excellent verbal and written communication.
• Professional presentation and a positive attitude.
• Ability to solve problems and create customer-focused solutions.
• Strong time management in a busy environment.
• Intermediate–advanced Microsoft Office skills.
• Administration experience supporting daily operations.
• Current driver’s licence and Australian work rights.

Responsibilities

• Delivering warm, professional face-to-face customer service.
• Selling vehicle accessory products.
• Greeting customers and visitors with a positive, helpful attitude.
• Managing phone, email and in-person enquiries.
• Supporting the Service Centre Manager with daily operations.
• Updating customers on repair lead times.
• Conducting basic repair inspections on vehicles.
• Educating customers on our full range of services.
• Scheduling repair bookings and managing workflow.
• Issuing invoices and raising job authorities.
• Resolving customer concerns and follow-up queries.

Skills

Customer service

Sales

Administration

Communication

Problem solving

Tools

Microsoft Office

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Permanent Fixed Term Contract | 12 Months

Pay: $34.28 per hour + superannuation.

Join a trusted national brand where your customer service skills truly make an impact.

Our Fyshwick Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.

About the Role

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

• Full‑time hours: Monday–Friday
• Must be flexible to work 8:00am–4:00pm and 9:00am–5:00pm
• Ability to work Saturdays when required (overtime paid)

You will be responsible for:

• Delivering warm, professional face‑to‑face customer service
• Selling of Vehicle Accessory Products
• Greeting customers and visitors with a positive, helpful attitude
• Managing phone, email and in‑person enquiries
• Supporting the Service Centre Manager with daily operations
• Updating customers on repair lead times
• Conducting basic repair inspections on vehicles
• Educating customers on our full range of services
• Scheduling repair bookings and managing workflow
• Issuing invoices and raising job authorities
• Resolving customer concerns and following up queries

About You

We’re looking for someone who brings professionalism, energy and initiative to the team.

You will have:

• Strong customer service experience (face‑to‑face preferred)
• Excellent verbal and written communication skills
• Professional presentation and a positive attitude
• Ability to problem‑solve and create customer‑focused solutions
• Strong time management and ability to prioritise in a busy environment
• Intermediate–advanced Microsoft Office skills
• Administration experience supporting daily operations
• Comfortable with sales and confident in educating customers on additional services
• A current driver’s licence (essential)
• Full Australian work rights (essential)

Why Join Us?

• Supportive, collaborative team culture
• Opportunities for growth and development
• Competitive hourly rate
• Reward & Recognition programs
• Work with a respected national brand

At O'Brien, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

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