Customer Experience Expert - 12 month Contract

O'Brien Glass Industries; Canberra; On-site; AUD 39,000 - 55,000; Full time

Benefits offered by this job

Overtime pay

Superannuation

Job summary

O’Brien Glass Industries’ Fyshwick Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our automotive glass customers. Full‑time hours Monday–Friday; 8:00am–4:00pm or 9:00am–5:00pm, with Saturdays when required (overtime paid).

You will be the first point of contact, delivering warm service, selling vehicle accessories, and coordinating inquiries, bookings, and invoicing in a

Qualifications

• Strong customer service experience (face-to-face preferred).
• Excellent verbal and written communication skills.
• Professional presentation and a positive attitude.
• Ability to problem-solve and create customer-focused solutions.
• Intermediate–advanced Microsoft Office skills.
• Administration experience supporting daily operations.
• Full Australian work rights (essential).

Responsibilities

• Delivering warm, professional face-to-face customer service.
• Selling of Vehicle Accessory Products.
• Greeting customers and visitors with a positive, helpful attitude.
• Managing phone, email and in-person enquiries.
• Supporting the Service Centre Manager with daily operations.
• Updating customers on repair lead times.
• Conducting basic repair inspections on vehicles.
• Educating customers on our full range of services.
• Scheduling repair bookings and managing workflow.
• Issuing invoices and raising job authorities.
• Resolving customer concerns and following up queries.

Skills

Customer service

Sales

Administration

Communication

Time management

Problem solving

Tools

Microsoft Office

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

Permanent Fixed Term Contract | 12 Months

Pay: $34.28 per hour + superannuation.

Join a trusted national brand where your customer service skills truly make an impact.

Our Fyshwick Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.

About the Role

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

• Full‑time hours: Monday–Friday
• Must be flexible to work 8:00am–4:00pm and 9:00am–5:00pm
• Ability to work Saturdays when required (overtime paid)

You will be responsible for:

• Delivering warm, professional face‑to‑face customer service
• Selling of Vehicle Accessory Products
• Greeting customers and visitors with a positive, helpful attitude
• Managing phone, email and in‑person enquiries
• Supporting the Service Centre Manager with daily operations
• Updating customers on repair lead times
• Conducting basic repair inspections on vehicles
• Educating customers on our full range of services
• Scheduling repair bookings and managing workflow
• Issuing invoices and raising job authorities
• Resolving customer concerns and following up queries

About You

We’re looking for someone who brings professionalism, energy and initiative to the team.

You will have:

• Strong customer service experience (face‑to‑face preferred)
• Excellent verbal and written communication skills
• Professional presentation and a positive attitude
• Ability to problem‑solve and create customer‑focused solutions
• Strong time management and ability to prioritise in a busy environment
• Intermediate–advanced Microsoft Office skills
• Administration experience supporting daily operations
• Comfortable with sales and confident in educating customers on additional services
• A current driver’s licence (essential)
• Full Australian work rights (essential)

Why Join Us?

• Supportive, collaborative team culture
• Opportunities for growth and development
• Competitive hourly rate
• Reward & Recognition programs
• Work with a respected national brand

At O’Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O’Brien is also part of Belron, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents