Customer Experience Expert - 12 month Contract

O'Brien; Canberra; On-site; AUD 39,000 - 55,000; Full time

Benefits offered by this job

Competitive hourly rate

Work with a respected national brand

Job summary

O'Brien in Fyshwick, Canberra, seeks a Customer Experience Expert for a 12-month fixed term contract. You will be the first contact for customers, delivering warm, professional service and driving sales of vehicle accessories.

Expect full-time hours with 8:00am–4:00pm or 9:00am–5:00pm shifts and possible Saturdays with overtime. You’ll handle face-to-face interactions, manage phone and email enquiries, and support daily operations while educating customers on our services.

Qualifications

• Face-to-face customer service experience, preferably in a fast-paced environment.
• Ability to sell vehicle accessory products with a customer-focused approach.
• Strong verbal and written communication skills and professional presentation.
• Proactive problem-solving and ability to manage multiple enquiries.
• Good time management and prioritisation in a busy Service Centre setting.
• Current driver’s licence and Australian working rights.

Responsibilities

• Deliver warm, professional face-to-face customer service at the Fyshwick Service Centre.
• Sell vehicle accessory products and educate customers on services offered.
• Greet customers, manage in-person, phone and email enquiries.
• Support daily operations and update customers on lead times and bookings.
• Assist with basic repair inspections and scheduling, invoicing and authorisations.
• Maintain a positive, helpful attitude and resolve customer concerns.

Skills

Face-to-face customer service

Sales of accessories

Excellent verbal communication

Written communication

Professional presentation

Customer enquiry management

Time management

Driver's licence

Tools

Microsoft Office

Job description

Customer Experience Expert - 12 month Contract

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

Permanent Fixed Term Contract | 12 Months

Pay: $34.28 per hour + superannuation.

Join a trusted national brand where your customer service skills truly make an impact.

Our Fyshwick Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.

About the Role

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

• Full‑time hours: Monday–Friday




• Must be flexible to work 8:00am–4:00pm and 9:00am–5:00pm




• Ability to work Saturdays when required (overtime paid)

You will be responsible for:

• Delivering warm, professional face‑to‑face customer service




• Selling of Vehicle Accessory Products




• Greeting customers and visitors with a positive, helpful attitude




• Managing phone, email and in‑person enquiries




• Supporting the Service Centre Manager with daily operations




• Updating customers on repair lead times




• Conducting basic repair inspections on vehicles




• Educating customers on our full range of services




• Scheduling repair bookings and managing workflow




• Issuing invoices and raising job authorities




• Resolving customer concerns and following up queries

About You

We’re looking for someone who brings professionalism, energy and initiative to the team.

You will have:

• Strong customer service experience (face‑to‑face preferred)




• Excellent verbal and written communication skills




• Professional presentation and a positive attitude




• Ability to problem‑solve and create customer‑focused solutions




• Strong time management and ability to prioritise in a busy environment




• Intermediate–advanced Microsoft Office skills




• Administration experience supporting daily operations




• Comfortable with sales and confident in educating customers on additional services




• A current driver’s licence (essential)




• Full Australian work rights (essential)

Why Join Us?

• Supportive, collaborative team culture




• Opportunities for growth and development




• Competitive hourly rate




• Reward & Recognition programs




• Work with a respected national brand

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