Customer Experience Consultant

Ability Options; Willoughby; On-site; AUD 76,000 - 92,000; Full time

Benefits offered by this job

Fitness passport

Employee discounts

Rewards and recognition program

Flexible work arrangements including R

Salary packaging (NFP)

Job summary

Ability Options in New South Wales seeks a customer service consultant to be the first point of contact for our customers. This telephone-focused role supports customers to build confidence, explore opportunities and move into employment.

No prior employment services experience is required; a positive attitude, strong customer service skills and a willingness to help others are valued. Travel within the region may be required.

Qualifications

• Value in helping people and delivering great customer service.
• Confident and friendly communicator with client focus.
• Able to build rapport and maintain relationships across diverse people.
• Organised, motivated and capable of working toward goals.
• Proficient with computers and basic administration.

Responsibilities

• Build positive relationships with customers and understand their goals.
• Identify opportunities and support steps toward employment.
• Provide encouragement, guidance and practical support.
• Connect with local businesses and employers to explore opportunities.
• Prepare customers for work and maintain up-to-date records.
• Collaborate with the team and external organisations to achieve outcomes.

Skills

Customer service

Communication

Relationship building

Teamwork

Organisation

Computer skills

Job description

Ability Options provides employment and disability services to people who need assistance to achieve their aspirations and inclusion the community. We operate services to support people with disabilities and those whose lives are changed as a result of accidents, unemployment and disadvantage.

We are committed to a workplace culture that recognises diversity, equity and human rights. We respect and value the contribution of people from all cultures, backgrounds and beliefs, including Aboriginal and Torres Strait islander people and people with disability.

The role

Location: Chatswood and Castle Hill NSW (some travel may be required across the region)

Job type: Max-Term Full-time until October 2028

Remuneration:$76,160 Package and up to $15,900 in NFP Salary Packaging

Make a difference every day

Do you enjoy helping people, building relationships and finding solutions?

We're looking for a customer service consultant to join our team. This is a telephone-focused role where you'll be the first point of call for our customers. You will support customers to build their confidence, explore opportunities and step into employment.

You don't need to have worked in employment services before. If you have great customer service skills, a positive attitude and genuinely enjoy helping people, we'd love to hear from you.

You could come from a background in retail, hospitality, administration, call centres, sales, community services or customer service. What's most important to us is your ability to connect with people, listen to their needs and support them to achieve their goals.

What you'll be doing

As a customer service consultant, you'll work closely with customers to understand what they want to achieve and help them take the next steps.

Your day-to-day work will include:

• Building positive and supportive relationships with customers
• Getting to know each customer's goals, strengths and interests
• Helping customers identify opportunities and take steps towards employment
• Providing encouragement, guidance and practical support
• Connecting with local businesses and employers to explore opportunities
• Supporting customers to prepare for work and feel confident in their abilities
• Keeping customer information and records up to date
• Working with your team and other organisations to achieve positive outcomes
• Helping create a welcoming and positive customer experience

You'll work with a diverse range of people, so every day will be different. You'll need to be comfortable having conversations with people from all walks of life, building trust and helping them work through challenges.

What we're looking for

We're looking for someone who:

• Enjoys helping people and providing great customer service
• Is a confident and friendly communicator
• Can build rapport and positive relationships with different people
• Is motivated, organised and comfortable working towards goals
• Has a positive and resilient attitude
• Is comfortable using computers and completing administration work
• Enjoys working as part of a team while also being able to work independently
• Is willing to learn and develop new skills
• Has a Working with Children Check and Police Check (or is willing to obtain)
• Has a current Driver's Licence (minimum P2)
• Has Comprehensive Car Insurance and Motor Vehicle Registration
  

Previous experience in disability, employment or community services is highly regarded, but not essential.

Experience in customer service, retail, hospitality, administration, sales, call centres, community services or similar roles will be highly regarded.

What matters most is your attitude, your people skills and your desire to make a difference.

Culture & Benefits

Ability Options is a value driven organisation where the people we support are at the centre of everything we do. We have built an inclusive and progressive culture at Ability Options encouraging everyone to continue to learn and develop their career whether that is through coaching and mentoring or leadership training.

In return for skills and experience, our people receive a competitive remuneration package, access to Fitness passport, employee discounts, a rewards and recognition program, flexible work arrangements including RDOs and the ability to significantly increase your take home pay with not-for profit salary packaging.

If you are passionate and have the desire to unlock possibilities for those we support, then we would love to hear from you!

Ability Options prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender including those who identify as Aboriginal and Torres Strait Islander peoples, and people with a disability.

Ability Options is committed to the safety, wellbeing and inclusion of children and young people. All successful applicants are subject to probity and pre-employment checks. Vaccination against infectious diseases is strongly encouraged.