Customer Experience Consultant

Murray Irrigation Limited; Deniliquin; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Salary packaging opportunities (remote

Novated leasing options

Supported study and professional devt.

Health and wellbeing initiatives

Paid parental leave

Uniforms provided

TPD insurance

Résumé du poste

Murray Irrigation Limited is seeking a Customer Experience Consultant to shape customer journeys across touchpoints. Based in Deniliquin or Finley, NSW, this full-time maternity cover role collaborates with customers and internal teams to resolve enquiries and deliver customer-focused solutions that support communities we serve.

You’ll work to enhance satisfaction, build strong relationships, and contribute to ongoing improvements in service delivery, while aligning with our values and ensuring

Qualifications

• Customer-focused professional with a passion for delivering exceptional experiences.
• Proactive problem-solver with strong communication skills.
• Able to work collaboratively in a dynamic environment and independently.
• Committed to service excellence and continuous improvement.
• Ability to write clearly and concisely and maintain accuracy.
• Hold a current driver’s licence.

Responsabilités

• Resolve complex enquiries to achieve positive customer outcomes.
• Empower customers through clear, confident guidance.
• Optimize water services through expert advice and accurate transactions.
• Educate customers on policies, procedures and compliance.
• Foster relationships that strengthen initiatives and customer experience.
• Drive improvements that enhance the customer journey.

Connaissances

Customer focus

Communication

Problem-solving

Attention to detail

Teamwork

Driver's licence

Description du poste

Are you passionate about creating exceptional customer experiences and building strong customer relationships?

Join Murray Irrigation as a Customer Experience Consultant and play a key role in shaping the experiences our customers have across every stage of their journey. Working closely with customers and internal stakeholders, you'll help identify opportunities for improvement, resolve complex enquiries and contribute to the delivery of customer-focused solutions that support our customers and the communities we serve.

This is an exciting opportunity to join a collaborative and forward-thinking team where your ideas are valued, continuous improvement is encouraged and your work directly contributes to enhancing customer satisfaction and organisational success.

Full-time 12-month maternity leave cover opportunity based in Deniliquin or Finley, NSW

Opportunity to influence and improve the customer experience across the organisation

Build meaningful relationships with customers and key stakeholders

The Company & Values

Murray Irrigation is Australia's largest private irrigation water delivery company, partnering with farmers, communities and the environment to support a resilient and thriving Southern Riverina. Guided by our values of Wellbeing & Safety, Accountability, Teamwork, Embrace Change and Respect, we are committed to delivering exceptional service while creating a workplace where people feel valued, supported and empowered to succeed. For more details please visit: www.murrayirrigation.com.au

About the Role

Reporting to the Customer Experience Supervisor, you will play a key role in delivering exceptional customer experiences and building positive relationships across a range of customer interactions.

You'll work collaboratively with customers and colleagues to provide solutions, resolve enquiries and support the delivery of Murray Irrigation's services.

Key responsibilities include:

• Resolving complex enquiries to achieve positive customer outcomes.
• Empowering customers through clear, confident guidance.
• Optimizing water services through expert advice and accurate transactions.
• Educating customers on policies, procedures and compliance.
• Fostering relationships that strengthen initiatives and customer experience.
• Driving improvements that enhance the customer journey.

What We're Looking For

We're seeking a customer-focused professional who is passionate about delivering exceptional experiences and building positive relationships. You'll be a proactive problem-solver with strong communication skills, a commitment to service excellence and the ability to work collaboratively in a dynamic environment.

To be successful in this role, you will be able to:

• Communicate and negotiate effectively.
• Write clearly, concisely and accurately.
• Work independently with strong attention to detail.
• Embrace change and continuous improvement.
• Collaborate and support a positive workplace.
• Hold a current driver’s licence

What we offer

At Murray Irrigation, we're committed to creating a workplace where our people feel valued, supported and empowered to succeed. Alongside a competitive salary, you'll have the opportunity to work with a collaborative team, develop your skills and contribute to an organisation that plays a vital role in supporting regional communities.

Some of the benefits of working with Murray Irrigation include:

• Salary packaging opportunities, including remote area salary packaging benefits
• Novated leasing options
• Supported study and professional development opportunities
• Health and wellbeing initiatives, including annual flu vaccinations and skin checks
• Performance incentives
• Purchase leave options
• Paid parental leave
• Uniforms provided
• TPD insurance cover

Want to understand more about the role?

Call 1300 138 *** to obtain a Position Description or to have a confidential discussion with Geoff Mann, Customer Service Manager.

We are committed to filling this role quickly and reserve the right to close advertisement once a suitable candidate has been identified.

To avoid missing out

Murray Irrigation is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity, sexual orientation, disability or age.

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