Customer Experience Agent - Water Utilities (Part-Time)

Probe CX; Melbourne; Hybrid; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Incentives

Career growth

Well-being program

Employee discounts

Referral bonus

Job summary

Probe CX is seeking a Customer Service Agent in Melbourne to support a water utilities client. The role handles inbound inquiries and outbound calls, focusing on bill clarity, payment options, and sensitive financial hardship assessments. Training occurs onsite in Melbourne CBD with a view to flexible work later.

The ideal candidate enjoys helping customers, has strong communication skills, and can work across calls, emails, and live chat. Part-time hours and supportive benefits offered.

Qualifications

• Excellent communication and listening skills.
• Ability to handle objections with empathy.
• Experience with CRM systems.
• Previous customer service experience preferred.
• Strong problem-solving and active listening.

Responsibilities

• Manage calls, email and live chat queries from customers.
• Apply first call resolution techniques.
• Meet daily KPIs and AHT targets.
• Assist customers with billing inquiries and payment options.

Skills

Communication skills

Active listening

Objection handling

Empathy and patience

CRM systems experience

Tools

CRM systems

Job description

Probe CX is seeking a Customer Service Agent in Melbourne to support a water utilities client. The role handles inbound inquiries and outbound calls, focusing on bill clarity, payment options, and sensitive financial hardship assessments. Training occurs onsite in Melbourne CBD with a view to flexible work later.

The ideal candidate enjoys helping customers, has strong communication skills, and can work across calls, emails, and live chat. Part-time hours and supportive benefits offered.