Customer Experience Advisor – Banking and Digital Support

Bendigobank; City of Brisbane; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Health and wellbeing support

BEN U Corporate University

Job summary

Bendigo Bank in Mt Ommaney is seeking a part-time Customer Advisor to help customers with transactions, online banking, and personalised product recommendations.

You’ll build trusted relationships, stay risk-aware, and support digital literacy as we innovate our services, while delivering service that makes a real difference.

Join a friendly team that values flexibility, development, and community, where you can grow your banking career while serving local customers.

Qualifications

• Experience in customer service environment and the ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence to communicate with new and existing customers face to face and over the phone.
• Eagerness to understand and communicate what makes our bank different.
• Drive for collaboration - mateship is crucial for us to work together and achieve our goals.
• Experience in the banking and finance industry is a plus but certainly not essential.

Responsibilities

• Explore customers’ needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.
• Keep up with constant change. You’ll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
• Be the face of the branch and customer service. Become our customer’s go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront.
• Embrace an attitude of lifelong learning. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and external development opportunities.
• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

Skills

Customer service

Attention to detail

Communication skills

Collaboration

Banking knowledge

Job description

Bendigo Bank in Mt Ommaney is seeking a part-time Customer Advisor to help customers with transactions, online banking, and personalised product recommendations.

You’ll build trusted relationships, stay risk-aware, and support digital literacy as we innovate our services, while delivering service that makes a real difference.

Join a friendly team that values flexibility, development, and community, where you can grow your banking career while serving local customers.