Customer Advisor: Banking Service & Digital Support

Bendigo Bank; City of Frankston; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Health and wellbeing support

Discounted gym memberships

Private health insurance options

Employee Assistance Program (EAP) for你

BEN U corporate university

Job summary

Bendigo Bank in Frankston, VIC is seeking a Customer Advisor to drive superior service delivery and help customers achieve their banking goals. You will assist with transactions, educate on online platforms, and tailor product recommendations to client needs.

In this permanent full-time role, you’ll welcome customers, manage inquiries, and support digital banking adoption while maintaining risk controls. The position offers on-site work with opportunities for on-the-job training and development

Qualifications

• Experience in customer service environment and the ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence to communicate with new and existing customers face to face and over the phone.
• Eagerness to understand and communicate what makes our bank different.
• Drive for collaboration - mateship is crucial for us to work together and achieve our goals.

Responsibilities

• Exploring customers' needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.
• Keeping up with constant change. You'll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
• Being the face of the branch and customer service. Become our customer's go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront.
• Embracing an attitude of lifelong learning. Bring your brilliant mind, and we'll help you take your career to the next level with on-the-job training and external development opportunities.
• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

Skills

Customer service

Targets

Communication

Attention to detail

Risk mindset

Collaboration

Job description

Bendigo Bank in Frankston, VIC is seeking a Customer Advisor to drive superior service delivery and help customers achieve their banking goals. You will assist with transactions, educate on online platforms, and tailor product recommendations to client needs.

In this permanent full-time role, you’ll welcome customers, manage inquiries, and support digital banking adoption while maintaining risk controls. The position offers on-site work with opportunities for on-the-job training and development