Customer Experience & Admin Coordinator — No Weekends

BUSY Ability; Nambour; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Bonus incentives

Extra annual leave

Training budget

Discounts & Fitness Passport

Job summary

BUSY Ability in Queensland is seeking a Customer Experience Coordinator to greet clients, promote employment services, and coordinate day-to-day activities of field-based staff from our Nambour base. You will handle appointments, reminders and maintain records to support client journeys.

The role is full-time fixed term until 30 June 2027 with extension potential, based in Nambour, offering a supportive team environment and opportunities to contribute to community programs.

Qualifications

• Excellent verbal and written communication skills.
• High level of computer literacy and organizational ability.
• Ability to obtain a Blue Card and National Police Check with no outcomes.

Responsibilities

• First point of contact for customers, providing an engaging and professional service as you guide them through their prospective journey.
• Manage appointment scheduling, issue notifications and conduct reminder calls.
• Provide administrative support to customer activities i.e., resume updates.
• Keep accurate and timely records and maintain databases.
• Coordinate and maintain marketing material distribution, monthly newsletters and community support guides.

Skills

Communication skills

Computer literacy

Blue Card / Police Check

Job description

BUSY Ability in Queensland is seeking a Customer Experience Coordinator to greet clients, promote employment services, and coordinate day-to-day activities of field-based staff from our Nambour base. You will handle appointments, reminders and maintain records to support client journeys.

The role is full-time fixed term until 30 June 2027 with extension potential, based in Nambour, offering a supportive team environment and opportunities to contribute to community programs.