Customer Experience & Admin Coordinator

The Glen Hotel Pty; Perth; On-site; AUD 52,000 - 68,000; Full time

Job summary

Golden Bakery in Osborne Park, WA, is seeking a Customer Relations & Administration Coordinator to be a primary contact for customers and to provide day-to-day administrative support across the business. You will handle calls and emails, take and update orders, maintain records, and coordinate with production, deliveries, accounts and management to keep operations running smoothly.

The role emphasizes strong communication, meticulous data entry, and a proactive, customer‑focused approach in a

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail and accuracy in records.
• Experience with customer orders and inquiries.

Responsibilities

• Answer incoming phone calls and emails as first point of contact for customers.
• Respond to inquiries about orders, products, deliveries and accounts.
• Take, enter and update customer orders accurately.
• Assist customers with order changes, availability and delivery enquiries.
• Maintain accurate customer records and update systems accordingly.
• Liaise with production, deliveries, accounts, retail and management.

Skills

Customer service

Communication

Data entry

CRM systems

Problem solving

Tools

CRM software

Job description

Golden Bakery in Osborne Park, WA, is seeking a Customer Relations & Administration Coordinator to be a primary contact for customers and to provide day-to-day administrative support across the business. You will handle calls and emails, take and update orders, maintain records, and coordinate with production, deliveries, accounts and management to keep operations running smoothly.

The role emphasizes strong communication, meticulous data entry, and a proactive, customer‑focused approach in a