Customer Experience & Admin Coordinator

Workskil Australia Ltd; Adelaide; On-site; AUD 60,000 - 70,000; Full time

Job summary

Workskil Australia is seeking a friendly and professional Customer Service Officer to be the face of our Enfield site in Adelaide. You will handle inquiries, direct them to the appropriate area, and provide operational support to colleagues with a strong focus on accuracy and timeliness.

The role requires excellent administration, high proficiency in Microsoft Office, and the ability to maintain a calm, courteous approach with a diverse range of people.

Qualifications

• Demonstrate excellent administration skills, attention to detail and computer literacy; including competent with Microsoft Office Suite.
• Demonstrate strong verbal and written communication skills.
• Experience in a busy reception or front of house role dealing with a wide range of the public.
• Maintain a calm and professional approach when dealing with difficult situations.
• Ability to work with culturally or linguistically diverse people.
• Awareness of the Employment Services industry and ability to prepare and edit resumes (desirable).
• Intermediate to high level administrative skills including typing at least 30 wpm.

Responsibilities

• Direct inquiries to the appropriate area in a timely manner.
• Provide operational support to colleagues.
• Welcome and assist visitors as the first point of contact.
• Maintain strong time management and organisational standards in a busy environment.

Skills

Administration

Communication skills

Time management

Busy reception/front of house

Resilience under pressure

Diversity awareness

Typing 30 wpm

Tools

Microsoft Office

Job description

Workskil Australia is seeking a friendly and professional Customer Service Officer to be the face of our Enfield site in Adelaide. You will handle inquiries, direct them to the appropriate area, and provide operational support to colleagues with a strong focus on accuracy and timeliness.

The role requires excellent administration, high proficiency in Microsoft Office, and the ability to maintain a calm, courteous approach with a diverse range of people.