Customer Experience Admin & Coordination Officer (Hybrid)

Lake Macquarie City Council; Newcastle-Maitland; Hybrid; AUD 83,000 - 97,000; Full time

Benefits offered by this job

Competitive salary

18-month contract

35 hours per week

Office/on-site and from home

Wellbeing programs

Free parking

Job summary

Lake Macquarie City Council – Speers Point NSW is seeking an organised, proactive Business Support Officer to support our Customer Experience team and coordinate priorities for community outcomes.

You will manage calendars, oversee correspondence, support budgeting/financial processing and contribute to continuous improvement across the department, while working with a supportive leadership team.

Qualifications

• Tertiary/certificate qualifications and/or equivalent experience and qualifications in a relevant discipline such as business administration or office management.
• Excellent communication skills, including a clear and concise writing style.
• Excellent interpersonal skills demonstrate confidentiality, reliability and experience dealing with a wide range of stakeholders at different levels, including the Mayor and councillors, Executive and community members.
• Excellent time management and organisational skills, including an ability to manage conflicting work priorities and attention to detail.
• Demonstrated ability to acquire knowledge and new skills, navigate a variety of computer systems, and to adapt to continual changes in process, practice, and technology quickly.

Responsibilities

• As Business Support Officer, provide high-quality administration and coordination support to the Manager Customer Experience, while also supporting the leadership team and broader department.
• Manage busy calendars and inboxes, coordinate meetings and actions and oversee customer correspondence so priorities are handled efficiently.
• Support day-to-day operations through document control, budget monitoring, financial processing, meeting agendas and minutes and corporate reporting.
• Draft customer and business correspondence, respond to formal information requests and maintain key business systems and records.
• Contribute to continuous improvement across the department by identifying smarter ways of working, supporting projects and strengthening systems and processes.

Skills

Administration

Budgeting

Communication

Time management

Interpersonal skills

Document control

Education

Tertiary qualification in business administration

Tools

Microsoft Office

CRM systems

Job description

Lake Macquarie City Council – Speers Point NSW is seeking an organised, proactive Business Support Officer to support our Customer Experience team and coordinate priorities for community outcomes.

You will manage calendars, oversee correspondence, support budgeting/financial processing and contribute to continuous improvement across the department, while working with a supportive leadership team.