Customer Engagement Partner

Bayer; Sydney; Remote; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible, remote-first working

Vehicle or vehicle allowance

20% SIP (Sales Incentive Plan)

Job summary

Bayer is seeking a Customer Engagement Partner - Oncology to drive strategic engagement across the Sydney North territory, spanning metropolitan and regional NSW. You will partner with specialists, key opinion leaders and healthcare teams to identify opportunities that improve patient outcomes and access to innovative therapies.

Role requires experience in pharmaceutical sales, strong relationship skills, and the ability to translate insights into territory plans.

Qualifications

• Degree or equivalent in Science, Health, Business or related discipline.
• Experience in pharmaceutical, healthcare, medical device or related sales.
• Proven ability to build and maintain strong customer relationships and influence stakeholders.
• Strong commercial acumen and customer-focused mindset.
• Experience managing territory plans or customer portfolios.
• Excellent communication, presentation and stakeholder engagement skills.
• Experience using CRM systems and digital engagement tools.
• Willingness to travel regularly across the territory.

Responsibilities

• Develop and execute strategic 90-day territory plans aligned to customer needs and business priorities.
• Build trusted partnerships with specialists, key opinion leaders, nurses, pharmacists and other healthcare stakeholders.
• Develop understanding of patient journeys, treatment pathways, stakeholder needs and access barriers.
• Deliver high-quality scientific and product discussions tailored to customer needs.
• Identify opportunities to improve patient outcomes while supporting business objectives.
• Gather and communicate market, customer and competitive insights.
• Collaborate with Medical, Marketing, Market Access and Patient Engagement teams.
• Utilise CRM systems and data to support engagement and territory planning.
• Maintain documentation and compliance with Medicines Australia requirements.
• Adapt plans as customer and market needs change.
• Travel regularly throughout Sydney North and regional NSW.

Skills

Customer relationship skills

Stakeholder engagement

Commercial acumen

Communication

CRM experience

Travel willingness

Australian work rights

Education

Degree in Science/Health/Business or related

Tools

Veeva CRM

CRM tools

Job description

At Bayer, we're committed to improving outcomes for patients through innovation, partnership and a deep understanding of the healthcare environment.

We are seeking a Customer Engagement Partner - Oncology to join our Pharmaceutical team, managing a Sydney North territory spanning metropolitan and regional centres including Newcastle, Tamworth, Port Macquarie, Coffs Harbour, Orange and Dubbo.

This role will see you partnering with specialists, key opinion leaders and multidisciplinary healthcare teams to identify opportunities that improve patient outcomes and support access to innovative therapies. You will use customer and market insights to develop territory strategies, build trusted relationships and deliver meaningful scientific and commercial engagement.

This is an excellent opportunity for a motivated pharmaceutical sales professional who thrives in a dynamic environment, enjoys collaborating across functions and is passionate about making a difference in patient care.

Role Responsibilities

• Develop and execute strategic 90-day territory plans aligned to customer needs and business priorities.
• Build trusted partnerships with specialists, key opinion leaders, nurses, pharmacists and other healthcare stakeholders.
• Develop a strong understanding of patient journeys, treatment pathways, stakeholder needs and access barriers.
• Deliver high-quality scientific and product discussions tailored to customer needs.
• Identify opportunities to improve patient outcomes while supporting business objectives.
• Gather and communicate valuable market, customer and competitive insights.
• Collaborate closely with Medical, Marketing, Market Access, Patient Engagement and other cross-functional teams.
• Effectively utilise CRM systems, data and digital tools to support customer engagement and territory planning.
• Maintain accurate documentation and compliance with all policies, regulations and Medicines Australia requirements.
• Adapt plans and priorities in response to changing customer and market needs.
• Travel regularly throughout the Sydney North and regional NSW territory.

Required Experience & Qualifications

• Degree qualification in Science, Health, Business or a related discipline, or equivalent industry experience.
• Experience in pharmaceutical, healthcare, medical device or related sales environments.
• Proven ability to build and maintain strong customer relationships and influence key stakeholders.
• Strong commercial acumen and customer-focused mindset.
• Demonstrated experience managing territory plans, accounts or customer portfolios.
• Ability to interpret customer insights and translate them into practical actions.
• Excellent communication, presentation and stakeholder engagement skills.
• Experience using CRM systems, data and digital engagement tools.
• Current driver's licence and willingness to travel regularly throughout the territory.
• Full unrestricted Australian work rights.

Highly Regarded

• Oncology experience, particularly within prostate cancer.
• Hospital Specialist Representative experience.
• Experience engaging specialist healthcare professionals and multidisciplinary teams.
• Knowledge of patient access pathways and hospital systems.
• Medicines Australia Code of Conduct knowledge.
• Experience working within agile or cross-functional environments.
• Veeva CRM experience.

Benefits

• Flexible, remote-first working environment.
• Competitive salary package including 20% Sales Incentive Plan (SIP) and Vehicle or Vehicle allowance.
• Opportunity to manage Bayer's most strategic ANZ customer partnerships.
• Direct engagement with executive-level stakeholders across leading healthcare organisations.
• Exposure to global OEM partners and regional leadership teams.
• Career development opportunities within a leading healthcare organisation.

Be you @ Bayer

We are committed to creating a culture where people can be their best, in an environment that values inclusion, diversity and flexibility. At Bayer everyone belongs, regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, marital status, disability, or gender identity.We encourage First Nations people to apply. We also welcome applicants with diverse educational backgrounds, professional knowledge, personality types, thinking styles and life experiences. If you have a disability or special need that requires accommodation to please let us know.

Recruitment agencies please note that this position will be managed via our in-house Talent Acquisition Team. Bayer does not accept any unsolicited resumes.

Location: Australia : New South Wales : Pymble

Division: Pharmaceuticals

Reference Code: 882442