Customer Engagement Consultant

BaptistCare; Perth; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Salary packaging

Novated car leasing

Flexible work arrangements

Health & wellbeing initiatives

Company vehicle

Job summary

BaptistCare is seeking a Customer Engagement Consultant for a 12-month maximum-term. You will engage with prospective customers and families across the Perth-South Metro and Peel region, guiding them from enquiry to closing the sale with a consultative, customer-led approach.

The role involves site visits, CRM record-keeping, and building referral networks. You’ll work in a trusted team, with performance KPIs and a focus on high-quality service, not transactional selling.

Qualifications

• Experience in solutions based selling focused on customer needs.
• Experience working towards service and sales KPIs.
• Strong understanding of the customer journey and a commitment to customer-centred service.
• Excellent written and verbal communication skills with the ability to build rapport with stakeholders.
• Strong time management, analytical and problem-solving capability.
• Polished presentation and public speaking skills.
• Positive, customer-focused approach and genuine desire to help people.
• Ability to work across multiple customers and locations.
• Knowledge of RADs, DAPs and low means conversations.
• Experience in aged care, health or allied health services, and CRM experience.

Responsibilities

• Build genuine relationships with prospective customers, families and decision-makers.
• Manage the customer journey from enquiry through to closing the sale.
• Meet customers in residential facilities or in their homes to explain services, agreements and fees.
• Arrange and conduct site tours and ensure facilities are ready to welcome prospects.
• Maintain accurate records of customer and referral engagements in the CRM.
• Build relationships with referral networks including GPs, hospitals, and community organisations.
• Attend and present at expos and events to promote BaptistCare.
• Contribute ideas to continually improve the customer experience.

Skills

Solutions-based selling

Sales KPIs

Customer journey

Communication

Time management

Analytical skills

Problem solving

Public speaking

Customer focus

Multi-site work

RADs/DAPs knowledge

CRM experience

Aged care knowledge

Tools

CRM software

Job description

Turn great conversations into meaningful outcomes for customers and their families.

BaptistCare is looking for a warm, confident and customer-focused Customer Engagement Consultant to join us for a maximum-term period of 12 months, working across the Perth-South Metro and Peel area.

This is an opportunity for someone who brings together the best of customer engagement, relationship building and solutions based sales. You will support prospective customers and their families as they navigate important decisions, helping them understand their options and making their experience with BaptistCare as straightforward, respectful and supportive as possible.

About the Role:

As a Customer Engagement Consultant, you will often be a key face‑to‑face contact for prospective customers and their families. You will support them from initial enquiry through to the completion of the sales process, taking the time to understand what matters to them and connecting their needs with the right BaptistCare services.

Your role will include:

• Building genuine relationships with prospective customers, families and key decision‑makers.
• Managing the customer journey from enquiry through to closing the sale.
• Meeting customers within residential facilities and, where required, in their homes to explain services, agreements, fees and available supports.
• Arranging and conducting site tours and helping ensure our facilities are ready to welcome prospective customers.
• Maintaining accurate records of customer and referral engagements within BaptistCare’s CRM.
• Building relationships with referral networks including general practitioners, hospitals, public health networks, healthcare institutions and community organisations.
• Attending and making presentations at relevant expos, conferences and community events to promote BaptistCare.
• Contributing ideas that continually improve the customer experience

Though this role is based across the South Metro and peel region some flexibility is required to assist throughout the broader metro area if needed.

Why Join Us:

At BaptistCare, we value our employees and foster a positive, inclusive work environment.

• We offer competitive salaries, tax‑free salary packaging up to $18,550*, and novated car leasing.
• Enjoy work‑life balance with flexible arrangements and additional leave options.
• Benefit from our health and wellbeing initiatives, including free counselling, spiritual support, and nutrition advice.
• Advance your career with access to learning and development programs and courses like LinkedIn Learning!
• This role comes with a vehicle that can be used for work purposes only.

About You:

You know that great customer engagement starts with listening.

You are someone who can build trust quickly, understand individual needs and confidently guide people through their options. You are comfortable working towards sales and service outcomes, but your approach is consultative and customer led rather than transactional.

You will ideally bring:

• Experience in solutions based selling focused on customer needs.
• Experience working towards service and sales KPIs.
• Strong understanding of the customer journey and a commitment to customer centred service.
• Excellent written and verbal communication skills with the ability to build rapport with a broad range of stakeholders.
• Strong time management, analytical and problem‑solving capability.
• Polished presentation and public speaking skills
• A positive, customer‑focused approach and a genuine desire to help people.
• The ability to work effectively across multiple customers and locations.
• A sound understanding of Refundable Accommodation Deposits (RADs), Daily Accommodation Payments (DAPs) and low means conversations.
• Experience within aged care, health or allied health services, knowledge of consumer‑directed care, and previous CRM experience will be highly regarded.

About Us:

BaptistCare is a leading purpose‑led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice

Successful candidates will be subject to a variety of background checks including a national criminal history check, reference checks and, if applicable, WWCC, NDIS worker screening check and a pre‑employment medical.

BaptistCare - Inspired by Jesus to champion care for all.