Care Consultant

BaptistCare NSW & ACT; Mansfield; Hybrid; AUD 92,000 - 105,000; Full time

Benefits offered by this job

Salary packaging available

Community-focused role

Autonomy in caseload management

Respectful culture and leadership

Employee Assistance Program

Job summary

BaptistCare NSW & ACT is seeking a Care Consultant in Benalla and surrounding areas for the In-Home Care (Support at Home) program. This permanent, hybrid role offers autonomy and a values-led environment designed to support independence for older Australians in their own homes.

You will assess needs, plan services within budgets, and coordinate supports across funded programs while building strong relationships with customers and families.

Qualifications

• Qualification in Case Management, or an undergraduate qualification in Nursing, Allied Health, or Social Work (essential)
• Prior case management experience, particularly in home care or community services (highly regarded)
• Experience completing initial and annual customer assessments and care planning
• Knowledge of the Support at Home program and the broader home care sector
• Division 1 Nursing registration (desirable but not essential)
• Based in Benalla with a current driver’s licence and willingness to travel across the region
• National Police Check (or willingness to obtain)
• Proof of working rights in Australia

Responsibilities

• Conduct intake, initial, and ongoing assessments of aged care‑related needs
• Develop and maintain goal‑directed care plans within each customer’s home care budget
• Coordinate and facilitate supports and services across the funded program
• Manage package spend and advocate for customers’ needs and preferences
• Conduct regular home visits and ongoing monitoring to support customers to age well in place
• Build strong relationships with customers, families, and community stakeholders

Skills

Genuine empathy

Organisational skills

Education

Case Management qualification

Nursing

Allied Health

Social Work

Job description

Full Time |Permanent Contract | Hybrid | Salary Packaging Available

You went into care because you wanted to make a real difference. This is the role where you actually get to.

As a Care Consultant at Baptistcare, you won’t be processing people through a system. Instead, you’ll be walking alongside them, helping them stay safely and independently in the homes they love.

This is a Permanent contract covering Benalla and surrounding areas within our In-Home Care (Support at Home) program. If you’re an experienced case manager or allied health professional who thrives on autonomy and genuinely person‑centred work, keep reading.

WHAT WE OFFER

• $44.65 per hour plus NFP salary packaging up to $18,550 per year means more take home pay without a pay rise!
• Work in your own community, building local knowledge and local relationships that are a genuine advantage in this role.
• Autonomy in how you manage your caseload — trusted to do your job well.
• A culture of genuine respect, positive intention, and values‑led leadership.
• Access to confidential counselling and wellbeing support through our Employee Assistance Program.

THE ROLE

You’ll be the primary point of contact for a caseload of home care customers assessing their needs, planning their services, managing their budgets, and visiting them regularly to make sure their care is actually working for them.

• Conduct intake, initial, and ongoing assessments of aged care‑related needs
• Develop and maintain goal‑directed care plans within each customer’s home care budget
• Coordinate and facilitate supports and services across the funded program
• Manage package spend and advocate for customers’ needs and preferences
• Conduct regular home visits and ongoing monitoring to support customers to age well in place
• Build strong relationships with customers, families, and community stakeholders

ABOUT YOU

You bring a mix of clinical or case management foundations, genuine empathy, and the organisational skills to manage a complex caseload independently.

• Qualification in Case Management, or an undergraduate qualification in Nursing, Allied Health, or Social Work (essential)
• Prior case management experience, particularly in home care or community services (highly regarded)
• Experience completing initial and annual customer assessments and care planning
• Knowledge of the Support at Home program and the broader home care sector
• Division 1 Nursing registration (desirable but not essential)
• Based in Benalla with a current driver’s licence and willingness to travel across the region
• National Police Check (or willingness to obtain)
• Proof of working rights in Australia

About BaptistCare

BaptistCare is a leading, purpose‑driven care organisation, guided by our Christian identity and serving communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support, and housing.

We know that life’s challenges can make the world feel smaller. With the right people alongside us, it can feel more connected, supported, and hopeful again.

That’s what we work towards every day—enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees, and close to 2,000 volunteers are part of our communities across Australia.

Questions about the role? Contact Mona Salem at **********@baptistcare.org.au

BaptistCare – Inspired by Jesus to champion care for all.

BaptistCare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.