Residential Support Consultant

BaptistCare NSW/ACT - Aged Care; Sydney; On-site; AUD 110,000 - 135,000; Full time

Job summary

BaptistCare NSW/ACT - Aged Care in Sydney is seeking a Residential Support Consultant to join the Residential Operations Support team. The role partners with Residential Managers and CTMs to provide clinical leadership, mentoring and operational support across NSW and ACT.

Travel is regular with fortnightly trips and multiple site visits. Required RN registration, Bachelor of Nursing, and 3+ years of management experience overseeing clinical teams.

Qualifications

• Current registration as a Registered Nurse (AHPRA).
• Bachelor of Nursing or equivalent qualification.
• Minimum 3 years management experience leading multidisciplinary clinical teams at a senior operational level.
• Strong understanding of clinical governance, quality systems, compliance requirements and aged care accreditation standards.
• Experience in mentoring, coaching and developing clinical leaders and teams.
• Demonstrated change management and operational improvement experience.
• Excellent organisation, administrative and time management skills, with the ability to manage competing priorities.
• Strong written, verbal and stakeholder management skills.
• High-level analytical and problem-solving capabilities.
• A current Australian Driver's Licence and willingness to travel extensively across NSW and ACT.
• Postgraduate qualifications or additional clinical leadership training.
• Experience in aged care transitions or commissioning.
• Certificate IV in Training & Assessment.
• Previous experience as a Care Team Manager, Residential Manager, Facility Manager or similar aged care leadership role

Responsibilities

• Provide clinical leadership, operational support and mentoring to drive quality care outcomes.
• Assist sites with clinical governance, quality and compliance, and operational improvement initiatives.
• Support CTMs through induction, coaching, mentoring and capability building.

Skills

Clinical governance

Mentoring & coaching

Stakeholder management

Change management

Analytical skills

Time management

Travel flexibility

Education

Bachelor of Nursing or equivalent

Postgraduate leadership training

Certificate IV in Training & Assessment

Job description

BaptistCare NSW/ACT - Aged Care – Sydney NSW

Full time, Contract

23h ago , from BaptistCare NSW/ACT - Aged Care

• 12-month maximum-term full-time opportunity (with view to extend)
• Based in NSW with regular travel across Residential Aged Care facilities in NSW and ACT
• Support, mentor and develop clinical leaders while driving quality, compliance and operational outcomes

About the role

We are seeking an experienced Residential Support Consultant to join BaptistCare's Residential Operations Support team.

Partnering closely with Residential Managers, Care Team Managers (CTMs) and site leadership teams across NSW and ACT, you will provide clinical leadership, operational support and mentoring to drive quality care outcomes and support residential operations.

Working alongside the Residential Operations Support Manager, you will assist sites with clinical governance, quality and compliance, operational improvement initiatives, onboarding and leadership development. A key focus of the role is supporting CTMs through induction, coaching, mentoring and capability building.

This role requires flexibility and a willingness to travel extensively across NSW and ACT. Travel is expected at least fortnightly, with periods of more frequent travel depending on operational needs, including overnight stays and multi-day site visits.

About you

• Current registration as a Registered Nurse (AHPRA)
• Bachelor of Nursing or equivalent qualification
• Minimum 3 years management experience leading multidisciplinary clinical teams at a senior operational level or equivalent health care experience
• A strong understanding of clinical governance, quality systems, compliance requirements and aged care accreditation standards
• Experience in mentoring, coaching and developing clinical leaders and teams
• Demonstrated change management and operational improvement experience
• Excellent organisation, administrative and time management skills, with the ability to manage competing priorities
• Strong written, verbal and stakeholder management skills
• High-level analytical and problem-solving capabilities
• Strong technology skills and confidence using clinical systems and reporting tools
• A current Australian Driver's Licence and willingness to travel extensively across NSW and ACT
• Postgraduate qualifications or additional clinical leadership training
• Experience in aged care transitions or commissioning
• Certificate IV in Training & Assessment
• Previous experience as a Care Team Manager, Residential Manager, Facility Manager or similar aged care leadership role

This is a unique opportunity to make a meaningful impact across multiple residential aged care communities, supporting leaders, strengthening teams and helping drive outstanding care outcomes for older Australians.

You will join a purpose-led organisation where your clinical expertise, leadership and mentoring capability will directly influence the quality of care delivered across BaptistCare's residential services.

About Us:

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

BaptistCare – Inspired by Jesus to champion care for all.

Please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.