Customer Relations and Admin Officer

Superior Engineering; Burpengary; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Modern headquarters

Overtime with penalty rates

Immediate start

Job summary

Superior Engineering in Burpengary, North Brisbane, is seeking a Customer Relations & Administration Officer to be the friendly voice and organised backbone behind orders and inquiries. The role blends customer service with administrative tasks in a fast-moving manufacturing environment.

You will answer calls and emails, update customers on orders and production progress, process purchase orders, liaise with suppliers and freight partners, and support the sales team to deliver an outstanding

Qualifications

• 2+ years' experience in customer service or administration.
• Excellent communication and organization skills.
• Comfortable working in a manufacturing environment.

Responsibilities

• Answer customer phone calls and email enquiries.
• Provide updates on orders and manufacturing progress.
• Process purchase orders and administrative tasks.
• Liaise with suppliers and freight companies.
• Support the sales team.
• Help deliver an exceptional customer experience from start to finish.

Skills

MS Word

MS Excel

MS Outlook

Tools

ERP/EMS systems

Job description

Join Australia's Leading 4WD Suspension Team!

Love helping people? Thrive in a fast-paced environment? Ready to be part of an iconic Australian 4WD brand?

If you're an organised, customer-focused professional who enjoys variety in your day, we'd love to hear from you.

Thanks to continued growth, Superior Engineering is looking for a Customer Relations & Administration Officer to join our team at our modern, purpose-built headquarters in Burpengary, North Brisbane.

About Us

Superior Engineering is one of Australia's leading manufacturers and suppliers of premium 4WD suspension systems, accessories, and off-road performance products. Our products are trusted by thousands of 4WD enthusiasts across the country, and we're passionate about delivering exceptional quality, innovation, and customer service.

As we continue to grow, we're looking for someone who shares our commitment to providing an outstanding experience for every customer.

About the Role

No two days are the same! As our Customer Relations & Administration Officer, you'll be the friendly voice and organised backbone that keeps our customers informed and our operations running smoothly.

Your day-to-day will include:

• Answering customer phone calls and email enquiries
• Providing updates on orders and manufacturing progress
• Processing purchase orders and administrative tasks
• Liaising with suppliers and freight companies
• Supporting our sales team
• Helping deliver an exceptional customer experience from start to finish

What We're Looking For

You'll be someone who enjoys juggling multiple tasks, stays calm under pressure, and genuinely loves helping customers.

• Intermediate Microsoft Word, Excel and Outlook skills
• Excellent communication and customer service skills
• Confidence speaking with customers over the phone and in person
• Great organisational and time management skills
• Ability to work in a fast-paced environment and multitask effectively

Highly Regarded:

• Knowledge of 4WD parts and accessories
• Experience working in manufacturing or production environments
• Understanding of manufacturing timelines and processes

About You

• At least 2 years' experience in a similar customer service or administration role
• A genuine desire to go above and beyond for customers
• The ability to learn new systems quickly (experience learning ERP/EMS systems is advantageous)
• Your own reliable transport

What's On Offer?

• Modern, purpose-built headquarters
• Permanent full-time position
• Immediate start available (or negotiate a start date that suits)
• Friendly, supportive team environment
• Opportunity to grow with a respected Australian brand
• Overtime opportunities with penalty rates

Hours

Monday to Friday: 7:00am – 4:30pm (some flexibility may be available for the right candidate).

Optional Saturday work (8:00am – 12:00pm) is available when required and is paid at overtime rates.

A six-month probation period applies (which may be extended if required).