Customer Demand Planner - Glass

Visy Group; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Discounted health insurance

Option to purchase additional annual/2

12 weeks of paid parental leave

Discounts on health and wellbeing

Novated leasing and salary sacrifice

Growth and development opportunities

Job summary

Visy seeks an experienced Customer Demand Planner to join the Glass Planning team in Melbourne. You will forecast customer demand across roughly 200 SKUs, four plants and five distribution centres, aligning commercial and supply plans.

You will work with Sales, Customer Service and Supply Planning to improve forecast accuracy, manage demand variability, and support Visy's IBP/S&OP processes. Strong analytical and communication skills are essential.

Qualifications

• Experience in demand planning, ideally within an FMCG environment.
• Strong knowledge of forecasting techniques and statistical modelling.
• Experience with IBP/S&OP processes and cross-functional planning.
• Excellent analytical and problem-solving abilities with commercial acumen.
• Proven stakeholder management and communication skills.
• Organised, detail-oriented and proactive with a continuous improvement mindset.

Responsibilities

• Develop and maintain rolling demand forecasts across short- and long-term planning horizons.
• Collaborate with customers and Sales to align forecasts using data and market insights.
• Lead demand reviews and contribute to monthly IBP/S&OP and weekly planning processes.
• Identify demand risks, supply gaps and opportunities, recommending solutions that balance service, inventory and cost.
• Monitor forecast accuracy, bias and aged stock, driving continuous improvement.
• Communicate forecast changes and demand priorities across Supply Planning, Customer Service and commercial teams.
• Maintain accurate planning data and support improvements to forecasting systems and processes.

Skills

Demand planning

Forecasting

IBP/S&OP

Data analysis

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in a relevant field

Job description

The Opportunity

Visy is a global leader in packaging and resource recovery, with significant investment in its glass manufacturing operations across Australia and New Zealand.

We are seeking an experienced Customer Demand Planner to join our Glass Planning team in Melbourne, reporting to the ANZ Demand Planning Manager. Supporting a portfolio spanning approximately 200 SKUs, four manufacturing plants and five distribution centres, you will play a key role in forecasting customer demand and aligning commercial and supply chain plans.

Working closely with customers, Sales, Supply Planning and Customer Service, you will use data, market insights and statistical forecasting to improve forecast accuracy, manage demand variability and support better business decisions. With a focus on continuous improvement, you will help optimise customer service, inventory and costs while contributing to the ongoing development of Visy's integrated business planning processes.

What You'll Do

• Develop and maintain rolling demand forecasts across short- and long-term planning horizons.
• Collaborate with customers and Sales to align forecasts and challenge assumptions using data and market insights.
• Lead demand reviews and contribute to monthly IBP/S&OP and weekly planning processes.
• Identify demand risks, supply gaps and opportunities, recommending solutions that balance customer service, inventory and cost.
• Monitor forecast accuracy, bias and aged stock, driving continuous improvement.
• Communicate forecast changes and demand priorities across Supply Planning, Customer Service and commercial teams.
• Maintain accurate planning data and support improvements to forecasting systems and processes.

What You Will Bring

• Relevant tertiary qualification.
• Experience in demand planning, ideally within an FMCG environment.
• Strong knowledge of demand forecasting, statistical modelling and supply chain planning.
• Experience with IBP/S&OP processes and cross-functional planning.
• Strong analytical skills, commercial acumen and the ability to interpret complex data.
• Excellent communication, customer relationship management and stakeholder influencing skills.
• Strong organisation, attention to detail, ownership and a continuous improvement mindset.

What You'll Love When You Join Us

• Employee Assistance Program (EAP).
• Discounted health insurance.
• Option to purchase additional annual leave.
• 12 weeks of paid parental leave.
• Discounts on health and wellbeing products.
• Novated leasing and salary sacrifice options.
• The opportunity to contribute to the continued growth and development of Visy's glass manufacturing operations.

About Visy

Visyis powering the circular economy, closing the loop between packaging, remanufacturing and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations -predominately in Australia and New Zealand.

Webelieve materials are not recycled until they've been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand's food and beverage packaging industry.

You will be required to meet Visy's employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing)

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Please note that only applications with the right to live and work in Australia will be considered for this position.