Customer Care Pro — Mon-Fri 6am–2:06pm (12mo)

Catholic Education Diocese of Rockhampton; Australia; Hybrid; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive hourly pay

38-hour week

Free Parking

On the job training

Supportive work environment

Job summary

The Customer Care Officer role at Ensign Services (Truganina Laundry) requires handling inquiries via phone, email and other channels, collaborating with teams to resolve issues and maintaining accurate ERP data entry. A health assessment is required as part of pre-employment checks, with on-site work Monday to Friday in a fast-paced environment.

Ideal candidates have a certificate in administration, prior admin or customer service experience, and strong communication and problem-solving skills.

Qualifications

• Certificate level qualification in administration (preferred but not essential).
• Previous experience in an administrative or customer service role.
• Proficient in Microsoft Office Suite and comfortable with office equipment.
• Strong problem-solving abilities and a customer-focused mindset.

Responsibilities

• Handle inquiries via phone, email, and other communication channels.
• Investigate issues and collaborate with teams to provide timely solutions.
• Maintain accurate data entry using the ERP system.

Skills

Customer service

Problem solving

Communication

Administration

Education

Certificate level qualification in administration

Tools

Microsoft Office Suite

Job description

The Customer Care Officer role at Ensign Services (Truganina Laundry) requires handling inquiries via phone, email and other channels, collaborating with teams to resolve issues and maintaining accurate ERP data entry. A health assessment is required as part of pre-employment checks, with on-site work Monday to Friday in a fast-paced environment.

Ideal candidates have a certificate in administration, prior admin or customer service experience, and strong communication and problem-solving skills.