Customer Care Officer

Catholic Education Diocese of Rockhampton; Australia; Hybrid; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive hourly pay

38-hour week

Free Parking

On the job training

Supportive work environment

Job summary

The Customer Care Officer role at Ensign Services (Truganina Laundry) requires handling inquiries via phone, email and other channels, collaborating with teams to resolve issues and maintaining accurate ERP data entry. A health assessment is required as part of pre-employment checks, with on-site work Monday to Friday in a fast-paced environment.

Ideal candidates have a certificate in administration, prior admin or customer service experience, and strong communication and problem-solving skills.

Qualifications

• Certificate level qualification in administration (preferred but not essential).
• Previous experience in an administrative or customer service role.
• Proficient in Microsoft Office Suite and comfortable with office equipment.
• Strong problem-solving abilities and a customer-focused mindset.

Responsibilities

• Handle inquiries via phone, email, and other communication channels.
• Investigate issues and collaborate with teams to provide timely solutions.
• Maintain accurate data entry using the ERP system.

Skills

Customer service

Problem solving

Communication

Administration

Education

Certificate level qualification in administration

Tools

Microsoft Office Suite

Job description

• Join a dynamic team where no two days are the same!
• Be the first point of contact for our valued customers, ensuring their needs are met with professionalism and efficiency.
• Work in a fast-paced environment, honing your problem-solving skills while collaborating with various departments.
• Receive competitive hourly pay and be part of a company renowned for its excellence in the industry.
• Monday to Friday from 6:00am to 2:06pm
• Fulltime - Fixed term (12 months - maternity leave cover)

About Ensign Services

Truganina Laundry is part of Ensign Services, Australia's largest provider of Managed Laundry and Textile solutions, catering to a range of sectors including Retail, Corporate, Industrial, Education, and Health. Our commitment to excellence and innovation sets us apart in the industry.

If you are passionate about customer care and thrive in a challenging environment, we want to hear from you!

Position Overview

The Customer Care Officer plays a critical role in ensuring effective resolution of customer queries and complaints. You will be responsible for understanding customer needs, investigating issues, and collaborating with teams to provide timely and accurate solutions. Your ability to think creatively and manage conflicting priorities will be essential in this fast-paced role.

In this position, you will handle inquiries via phone, email, and other communication channels while maintaining accurate data entry using our ERP system. We offer comprehensive training to enhance your skills and knowledge in this area.

Your Profile

If you are proactive, detail-oriented, and possess excellent communication skills, you could be the perfect fit for our team. We are looking for candidates who meet the following criteria:

• Certificate level qualification in administration (preferred but not essential)
• Previous experience in an administrative or customer service role
• Proficient in Microsoft Office Suite and comfortable with office equipment
• Strong problem-solving abilities and a customer-focused mindset

Join us and be part of a team that values your contributions and supports your professional growth. Your role will directly impact the satisfaction and retention of our customers.

Salary & Benefits

This position offers a competitive salary and benefits package including;

• $29.45 per hour + super
• 38-hour week
• Free Parking
• A supportive and collaborative work environment
• On the job training

Please note: As a pre-requisite for this role, candidates will be required to undertake a Pre-Employment Medical assessment.

Ensign is an Equal Opportunity Employer and encourages Indigenous Australians to apply.

If you are looking to be part of a great team then we may have the job for you.We offer stable employment opportunities to people from all walks of life; in supportive and inclusive workenvironments. As leaders in the provision of textile management and laundry services to a wide range ofindustries we know the importance of our people.

Our fantastic teams work behind the scenes to provide services that support essential healthcare and agedcare facilities as well as the Industrial, Food, Accommodation and Retail sectors. We are focused on puttingsafety first and setting up our team members for success with on the job training and access to formalqualifications in laundry operations.

Join our team today!

This roles requires you to have a health assessment. Are you willing to complete an online health assessment form.