Customer Care Manager - Home Care

Healthcare Australia - Talent Acquisition; Adelaide; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work

Birthday leave

Salary packaging

Education allowance

Job summary

Healthcare Australia (HCA) is seeking a proactive Care Manager to support older Australians across the Adelaide region. You will be the primary contact for home care clients, guiding them through their aged care journey with empathy and expertise.

You will develop personalised care plans, coordinate with Registered Nurses and Allied Health professionals, and drive high standards of service delivery while building strong relationships with clients and their support networks.

Qualifications

• Strong communication and relationship-building skills with a customer-first approach.
• Proactive and results-driven mindset with ability to meet business targets.
• Solid understanding of Home Care environment or health-related services.
• Experience in a customer-focused service business; ability to engage stakeholders.

Responsibilities

• Act as main point of contact for clients; ensure delivery of personalised home care solutions.
• Build and maintain relationships with clients and families to understand goals and needs.
• Develop personalised care plans and monitor service delivery for quality and satisfaction.
• Coordinate with nurses/health professionals to manage complex cases and onboarding.

Skills

Communication

Relationship-building

Customer-focus

Proactive mindset

Stakeholder engagement

Tools

MS Office

CRM systems

Job description

As we mark over 50 years of success, our commitment to our people remains at the heart of everything we do. We prioritise a healthy work-life balance, create opportunities for career growth, and foster a workplace where every employee feels valued. Together, we play a pivotal role in shaping the future of healthcare in Australia.

About the role:

Are you passionate about making a meaningful difference in the lives of older Australians? We are looking for a proactive and compassionate Care Manager to join our dedicated team, supporting clients across the Adelaide region.

In this client-facing role, you will be the primary point of contact for new and existing home care clients, guiding them through their aged care journey with empathy and expertise. You’ll be responsible for delivering high-quality, personalised services and developing strong relationships with clients and their support networks.

Key Responsibilities Include:

• Act as the main point of contact for clients, ensuring delivery of exceptional customer service and tailored home care solutions.
• Build and maintain meaningful relationships with clients and their families to understand their goals, preferences, and individual needs.
• Conduct comprehensive assessments and develop personalised care plans that support client independence and wellbeing.
• Monitor service delivery through regular communication, care plan reviews, and client feedback to ensure satisfaction and high standards.
• Collaborate with Registered Nurses and Allied Health professionals to coordinate care for clients with complex needs.
• Guide potential clients through the enquiry and onboarding process with empathy and clarity, helping them make informed choices.
• Promote HCA’s services to referrers and stakeholders to build a strong pipeline of potential clients.
• Work closely with internal teams (Support Worker Service Delivery Lead, Recruitment and Rostering) to ensure services are delivered efficiently and meet client expectations.
• Support workforce planning by contributing to the recruitment and matching of suitable care workers.

What You’ll Bring to the Role:

• Strong communication and relationship-building skills with a customer-first approach.
• A proactive and results-driven mindset, with the ability to meet business targets and deadlines.
• Solid understanding of the Home Care environment or other health-related services.
• Experience in a customer-focused service business. Confidence in engaging stakeholders and building external partnerships.
• Competency with MS Office and Client Relationship Management (CRM) systems.
• Ability to work independently while collaborating as part of a broader team. Event or marketing experience (e.g. attending expos or community events) is a plus.

Experience & Skills:

Strong communication and relationship-building skills with a customer-first approach.

A proactive and results-driven mindset, with the ability to meet business targets and deadlines. Solid understanding of the Home Care environment or other health-related services.

Experience in a customer-focused service business.

Confidence in engaging stakeholders and building external partnerships. Competency with MS Office and Client Relationship Management (CRM) systems.

Ability to work independently while collaborating as part of a broader team. Event or marketing experience (e.g. attending expos or community events) is a plus.

Mandatory Requirements

• A current National Police Check (ACIC accredited), stating suitability to work in aged care or with vulnerable persons.

About HCA:

Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia. We play a crucial role in shaping the future of Healthcare in Australia; we encourage flexible working arrangements, and we enjoy a working environment where our employees feel valued.

Our culture and benefits:

• Hybrid Work:Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging - novated leasing available with Smart group
• Be part of a well-respected Australian based organisation of more than 3,000 employees!
• Benefit from ongoing training and support with access to an education allowance to nurture your skills and career

At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply.

Some roles that involve visiting clients or facilities may require you to be fully vaccinated (Boosted) with the TGA-approved COVID-19 vaccine. The requirement for vaccination is based on the role and site where services are being provided. If you have any questions or concerns, please contact the hiring manager.

To learn more about HCA:
www.healthcareaustralia.com.au