Customer Care / Key Account Coordinator

REXEL; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

SkillUp learning platform access

Paid parental leave

Wellbeing support

Birthday leave

Job summary

Rexel Australia is seeking an experienced Customer Care / Key Account Coordinator to join the National Customer Engagement Team in Moorabbin. You will manage a portfolio of national accounts, coordinating orders, quotes and deliveries while liaising with Rexel branches, suppliers and account managers across Australia.

You will bring experience from electrical wholesale or trade distribution and demonstrate clear communication to resolve issues and keep orders moving in a fast-paced environment.

Qualifications

• Experience in electrical wholesale or trade distribution.
• Experience dealing with suppliers, pricing and delivery enquiries.
• Strong communication and relationship-building skills, with internal stakeholders.

Responsibilities

• Provide day-to-day support to national customer accounts.
• Coordinate orders, quotations, deliveries and account requirements.
• Liaise with Rexel branches, National Key Account Managers and suppliers.
• Obtain pricing, availability, lead times and order-related information from suppliers.
• Follow up on orders, backorders and delivery issues to resolution.
• Support sales conversations and identify opportunities within accounts.
• Maintain accurate customer, order and account records in internal systems.
• Prepare reports and customer information using Excel, PowerPoint and related tools.
• Use initiative to improve processes and deliver positive customer outcomes.

Skills

Customer care

Account coordination

Supplier liaison

Excel

Tools

PRONTO ERP

Microsoft Excel

PowerPoint

Outlook

Job description

• Experience Level (for career site): Experienced Professional
• Contract Type: Permanent
• Job Family: Sales

Company Description

• Join a leading global electrical wholesaler
• Support key national customers, suppliers and Rexel’s branch network
• Build your career in a collaborative, customer-focused team
• Flexible work arrangements may be available for the right candidate

Rexel Australia is a leading electrical wholesaler, helping customers access the products, expertise and service they need to power homes, businesses and communities. As part of the global Rexel Group, with more than 1,900 branches across 17 countries, we are committed to delivering customer value, operational excellence and a cleaner energy future.

Job Description

We are seeking an experienced and highly organised Customer Care / Key Account Coordinatorto join our National Customer Engagement Team, based in Moorabbin.

This is not a typical customer service position. You will support a portfolio of key national accounts and play an important coordination role between customers, suppliers, National Key Account Managers and Rexel branches across Australia.

To succeed, you will bring relevant experience from the electrical wholesale, trade supply or a similar distribution environment, along with confidence communicating with suppliers and internal stakeholders to resolve issues and keep orders moving.

About the role

As a key contact for national customers, you will provide responsive, solutions-focused support across orders, quotes, deliveries, product enquiries and account requirements.

You will need to be comfortable managing multiple priorities in a fast-paced environment, communicating clearly with a broad internal network and working closely with suppliers to secure the right information, products and outcomes for customers.

Key responsibilities

• Provide exceptional day-to-day support to a portfolio of national customer accounts
• Coordinate customer orders, quotations, deliveries, product enquiries and account requirements accurately and efficiently
• Liaise regularly with Rexel branches, National Key Account Managers, suppliers and other internal teams
• Build strong working relationships with suppliers to obtain pricing, product availability, lead times and technical or order-related information
• Follow up outstanding orders, backorders, delivery issues and customer queries through to resolution
• Support warm sales conversations, identify opportunities within existing accounts and help drive customer growth
• Maintain accurate customer, order and account records within internal systems
• Prepare reporting and customer information using Excel, PowerPoint and other business tools
• Use initiative to resolve issues, improve processes and deliver a positive customer experience

Qualifications

About you

You are a confident communicator who understands the pace and expectations of electrical wholesale or trade distribution. You can build rapport with a wide range of people, from branch teams and suppliers to account managers and national customers, and you know the importance of following through.

You will ideally bring:

• Previous experience in electrical wholesale, trade supplies, distribution or a comparable industry
• Demonstrated experience dealing directly with suppliers, including product, pricing, availability and delivery enquiries
• Experience in customer care, internal sales, account support, sales coordination or customer service
• Excellent communication and relationship-building skills, both written and verbal
• The ability to work effectively with stakeholders across a large branch and business network
• Strong attention to detail, organisation and the ability to manage competing priorities
• A proactive, solutions-focused approach to resolving customer and operational issues
• Confidence using Microsoft Office, particularly Excel, Outlook and PowerPoint
• Experience using the PRONTO ERP system will be highly regarded
• A collaborative approach and genuine commitment to outstanding customer outcomes

Additional Information

At Rexel, you will join a business that invests in its people and supports career development. We offer:

• A supportive, collaborative and inclusive team environment
• Genuine learning, development and internal career opportunities
• Access to the SkillUp learning platform and mentoring programs
• Flexible work arrangements, including potential work-from-home options where appropriate
• Recognition and reward programs, including the KUDO$ rewards and discounts platform
• Paid parental leave
• Wellbeing support and birthday leave
• Opportunities to contribute to community and sustainability initiatives
• A global business with broad career pathways and potential mobility opportunities

Rexel Australia is committed to creating a diverse and inclusive workplace. We welcome applications from people of all backgrounds.

If you have electrical wholesale or trade distribution experience, enjoy working with suppliers and customers, and are looking for a role where communication and coordination skills make a real impact, we would love to hear from you.

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