Customer Care Hub Consultant - Contract

SGCH; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Monthly bonuses

Job summary

PTC Bankstown is seeking a Customer Service Consultant to join our Bankstown team in a full-time capacity. You will engage customers with personalised recommendations, drive sales, and operate within a fast-paced retail environment focused on tech devices.

Experience with phones/devices and a passion for mobile technology will be highly valued. You’ll work with a dynamic team, participate in training, and have opportunities for growth and progression, including achievable monthly bonuses.

Qualifications

• Experience in customer service and sales environments is preferred.
• Device repair experience is preferred, especially for phones/devices.
• Willingness to lead, support and motivate a team.
• Flexible availability including at least one weekend day and public holidays.

Responsibilities

• Create visually appealing product displays.
• Engage customers with personalised recommendations and great service.
• Showcase sales skills to exceed targets and KPIs.
• Embrace continuous learning and growth within the business.

Skills

Customer service

Sales

Device repair

Leadership

Weekend availability

Proactive learning

Product displays

Job description

Customer Service Consultant – Bankstown

Bankstown PTC Phone Tech & Comm

Job Description

About Us

Step into the future with PTC Phone Tech & Comm, the unrivalled leaders in Mobile & Tech! Our expertise spans Phone Accessories, Device Repairs, and Specialty Electronic Devices. Since 2009, our family‑owned legacy has thrived, expanding across Australia with over 80 stores and a team of 300+ passionate individuals. As we forge ahead, we’re not just growing – we’re innovating. Join us and be part of a dynamic team shaping the forefront of technology!

Our Mission

At PTC, our mission is to provide the best solutions for smart devices.

About the role

Join us at PTC Bankstown as a Full-Time Customer Service, Sales & Device Technician! Dive into an exciting retail environment where you’ll:

• Create visually stunning product displays
• Engage customers with personalised recommendations and outstanding customer service
• Showcase your sales skills to exceed targets
• Embrace a culture of continuous learning and growth

For this particular role, we would prefer (but not essential) if you have device repair experience.

As our frontline ambassador, you’ll ignite customer loyalty, embodying our values and driving our success. Join us and be part of shaping our reputation and driving us towards unparalleled success in the market!

This role would suit someone…

• Eager to learn tech and device repairs
• Has a genuine interest in sales and retail and delivering great customer experiences
• Has leadership experience and a willingness to lead, support and motivate a team
• Is flexible with availability , including at least one weekend day and public holidays when required
• Is hands‑on, proactive and keen to learn and grow within the business
• Has previous hands‑on experience with phone or device repairs is highly regarded

To be successful for this role, you will be

• Enthusiastic about the dynamic world of mobile technology!
• Committed to delivering outstanding customer satisfaction
• Motivated in achieving targets and KPIs consistently
• Driven and dedicated to reaching both personal and team goals, with rewarding monthly bonuses
• Familiar with effective sales strategies
• A quick learner with creative problem‑solving skills, ready to adapt on the fly!

Company Values

This role aligns closely with our company values. All staff are expected to embody and uphold these values, setting an