Customer Service Consultant - Castletown

PTC Phone Tech & Comm; Townsville City; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Staff discounts

Ongoing training

Job summary

PTC Castletown is hiring a Customer Service Consultant to join our Castletown store on a full-time basis. You’ll help customers with device repairs, sales, and product guidance while ensuring outstanding service and store presentation.

Experience in retail or tech support is valued. You’ll engage customers, hit targets with monthly bonuses, and grow with a friendly team that emphasises learning, teamwork and customer satisfaction.

Qualifications

• Customer service and sales experience preferred.
• Device repair experience preferred.
• Flexibility with weekend/public holidays is desirable.

Responsibilities

• Create visually appealing product displays.
• Engage customers with personalized recommendations and outstanding service.
• Demonstrate sales skills to exceed targets.
• Support a culture of learning and growth within the team.

Skills

Customer service

Sales

Device repair

Leadership

Weekend availability

Job description

Customer Service Consultant - Castletown

Full-time Permanent Customer Experience Level

Posted 15 Oct 2026

Description

About Us

Step into the future with PTC Phone Tech & Comm, the unrivalled leaders in Mobile & Tech! Our expertise spans Phone Accessories, Device Repairs, and Specialty Electronic Devices. Since 2009, our family-owned legacy has thrived, expanding across Australia with over 80 stores and a team of 300+ passionate individuals. As we forge ahead, we're not just growing – we're innovating. Join us and be part of a dynamic team shaping the forefront of technology!

Our Mission

At PTC, our mission is to provide the best solutions for smart devices.

About the role

Join us at PTC Castletown as a Full-TimeCustomer Service, Sales & Device Technician! Dive into an exciting retail environment where you'll:

• Create visually stunning product displays
• Engage customers with personalised recommendations and outstanding customer service
• Showcase your sales skills to exceed targets
• Embrace a culture of continuous learning and growth

For this particular role, we would prefer (but not essential) if you have device repair experience.

As our frontline ambassador, you'll ignite customer loyalty, embodying our values and driving our success. Join us and be part of shaping our reputation and driving us towards unparalleled success in the market!

This role would suit someone…

• Eager to learn tech and device repairs
• Has a genuine interest in sales and retail and delivering great customer experiences
• Has leadership experience and a willingness to lead, support and motivate a team
• Is flexible with availability, including at least one weekend day and public holidays when required
• Is hands-on, proactive and keen to learn and grow within the business
• Has previous hands-on experience with phone or device repairs is highly regarded

To be successful for this role, you will be

• Enthusiastic about the dynamic world of mobile technology!
• Committed to delivering outstanding customer satisfaction
• Motivated in achieving targets and KPIs consistently
• Driven and dedicated to reaching both personal and team goals, with rewarding monthly bonuses
• Familiar with effective sales strategies
• A quick learner with creative problem-solving skills, ready to adapt on the fly!

Company Values

This role aligns closely with our company values. All staff are expected to embody and uphold these values, setting an example for the entire team.

Sincerity: Say what you mean, do what you say.

Simplicity: Simplicity fuels success. Clear communication drives results.

Teamwork: One goal, one team, one dream.

Trust: Unleashing potential, igniting success.

What's in it for you?

Work-Life Balance: Prioritise your well-being in a supportive environment. We ensure we meet business priorities while listening to our staff's needs.

Salary and Compensation: Be rewarded for your skills with a competitive salary and performance bonuses!

Recognition for Commitment: Your hard work is appreciated. We celebrate your contributions.

Culture and Growth: Immerse yourself in a thriving environment. Our leaders encourage innovation and personal growth.

Plus: Enjoy staff discounts, ongoing training, and more!

Our Recruitment Process:

If you meet our criteria, we'll invite you to complete an initial screening to assess your suitability and alignment with the role expectations.

Following a successful screening, we'll invite you to a face-to-face interview with the reporting manager.

At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.

Company Overview

More than a workplace: PTC is a community where teamwork, growth, and purpose drive everything we do.