Customer Care Coordinator — Remote Work & Flexible Shifts

Medibank Private Limited; Australia; Hybrid; AUD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Flexible work from home

Penalty rates for shifts

Zusammenfassung

Amplar Health is seeking a Customer Care Coordinator to be the friendly, reliable voice for clients across our programs. You’ll handle inquiries, coordinate with clinical staff, and provide empathetic, timely support.

You will work from offices in Adelaide, Sydney, Melbourne or Brisbane or enjoy the flexibility of working from home, with a 7-day rotating roster and weekend shifts. A strong customer-service mindset is essential.

Qualifikationen

• Experience in customer service, admin, or healthcare is a bonus.

Aufgaben

• Handle incoming queries via phone, email, fax, and digital channels.
• Perform admin and data entry tasks using Microsoft Office and internal systems.
• Update client records, liaise with clinical staff, and track referrals.
• Provide accurate info on Amplar Home Health programs.
• Make outbound calls to welcome new clients and follow up on referral requests.
• 7-day rotating roster (Shifts between 7am–8pm SA time).
• Includes 1 weekend shift per fortnight.
• Penalty rates for late shifts, weekends, and public holidays.
• Work from one of our offices (Adelaide, Sydney, Melbourne, Brisbane) or enjoy the flexibility of working from home.

Kenntnisse

Empathetic

Customer service

Strong communicator

Calm under pressure

Data entry

Tools

Microsoft Office

Internal systems

Jobbeschreibung

Amplar Health is seeking a Customer Care Coordinator to be the friendly, reliable voice for clients across our programs. You’ll handle inquiries, coordinate with clinical staff, and provide empathetic, timely support.

You will work from offices in Adelaide, Sydney, Melbourne or Brisbane or enjoy the flexibility of working from home, with a 7-day rotating roster and weekend shifts. A strong customer-service mindset is essential.